Account Manager

WPS 📍 Milton Keynes 💰 Competitive Salary + Benfits

The Opportunity

WPS is looking for an experienced and customer-focused Account Manager to join our Facilities Management team, overseeing the prestigious Mercedes-Benz account in Milton Keynes.

This is an exciting opportunity to play a pivotal role in managing client relationships, driving service excellence, and ensuring the successful delivery of FM services across a high-profile corporate environment. You will act as the key point of contact for the client, building trusted relationships while leading operational performance and continuous improvement initiatives.

Key Responsibilities

• Develop and maintain strong relationships with Mercedes-Benz stakeholders, becoming a trusted advisor and primary point of contact.
• Ensure contractual obligations, service levels and performance targets are achieved consistently.
• Lead the delivery of Facilities Management services, ensuring operational excellence across hard and soft FM disciplines.
• Monitor and manage account performance, KPIs and compliance requirements.
• Drive customer satisfaction through proactive communication and effective issue resolution.
• Manage budgets, forecasts and financial performance, ensuring delivery against commercial objectives.
• Work closely with operational teams, supply chain partners and internal stakeholders to ensure seamless service delivery.
• Identify opportunities for continuous improvement, innovation and added value for the client.
• Support contract growth and retention through exceptional customer service and relationship management.

About You

We are looking for a commercially aware and relationship-driven professional who can balance client expectations with operational delivery.

You will have:

• Experience in an Account Manager, Contract Manager or Client Relationship Manager role within Facilities Management.
• Strong client-facing and stakeholder management skills.
• A proven track record of delivering excellent customer service and contract performance.
• Financial and commercial awareness, including budget management experience.
• Excellent communication, negotiation and problem-solving abilities.
• Knowledge of FM service delivery, compliance and contract management.
• The ability to influence and build positive relationships at all levels.

Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. 

To learn more about the checks included in this process, please click on the following link: National Security Vetting