Business services

Client Support Advisor

The VacancyCLIENT SUPPORT ADVISOR Are you providing amazing customer service in your current role but ready for the next step? We are currently recruiting for a Client Support Advisor to join our fabulous team on a full time, permanent basis based in Manchester. We’re looking for someone who has a passion for delivering outstanding customer service whilst being professional and friendly at all times! It’d be amazing (but not essential) if you have previous experience of working on an FM Helpdesk in a busy environment because this is what you’ll be doing: • Delivering great customer service to our clients and contractors • Building outstanding working relationships with our clients, contractors and other functions within the business • Managing emails and phone calls • Dealing with enquiries from clients and contractors • Supporting clients and contractors with any queries • Assigning jobs to contractors within an agreed time frame • Chasing up jobs that have not been accepted/attended to • Managing and updating business-critical issues daily • Updating systems to ensure complete transparency • Ensuring that maintenance work is processed in a timely manner • Communicating with contractors daily, to minimise overdue work • Challenging unnecessary call-outs and response times • Working closely with site managers and engineers to ensure a one-team approach to management of maintenance issues • Operating and being measured against business KPIs • Demonstrating professionalism at all times This particular position will involve the raising and administration of a high volume of quoted works so if that is a process you are familiar with then please apply! To be successful you’ll need to be: • Tenacious and results orientated • IT literate • Confident, efficient and reassuring on the phone • Great at prioritising and multi-tasking • Friendly and professional • Looking for ways we can do things better • Ambitious and keen to progress We’ll give you full training as part of your induction as well as the opportunity to make the role your own. You’ll be part of a close, fun team and be fundamental to shaping the future success of Customer Care within Wates FM and of course your own career aspirations! WPS Facilities Management successfully provides Facilities Management services in technically demanding environments, and our portfolio includes some of the UK’s best-known companies, providing stand-alone hard services, planned and reactive maintenance and technically led FM solutions to single and multi-site operations. This is an office based position. WHAT WE OFFER Competitive salary Extensive corporate benefits including, Private Medical, Pension 5% employers’ contribution, Health and Wellness programme, 22 days holidays + bank holidays and much more… Excellent range of learning and development activity to support your career progression. Industry leading family leave benefits to included 26 weeks fully paid maternity, 12 weeks fully paid paternity. To find out more about LIFE AT WATES please click on the following link https://www.wates.co.uk/careers/ Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting

Contract Support Administrator

CONTRACT SUPPORT ADMINWe have an exciting opportunity for an experienced Contract Support Admin to join the team at our offices in Manchester where the focus of this role will be to deliver robust, high quality and cost-effective solutions to support our clients on core business requirements and provide contract support administration.ABOUT THE ROLE We are looking for you to have experience of working in a similar role with experience of Microsoft Office Applications, Concept and Mosaic, and have knowledge of finance processes and an understanding of basic financial concepts such as revenue, cost, and profit. To be successful in the role you will be an excellent communicator with great attention to detail and a self-starter with the ability to plan and organise your time effectively. Some of the other Key Accountabilities as Contract Support Admin include: • Update the client Concept system and Quote Tracker/Contractor Call out Tracker • Report on PPM works and Raise call outs to contractors for reactive works, raise quotations and submit to clients for both reactive and project works. • Compile monthly breakdown for Invoicing extra works • Log engineering holidays on tracker and Input overtime for monthly paid engineers Wates FM successfully provides Facilities Management services in technically demanding environments, and our portfolio includes some of the UK’s best-known companies, providing stand-alone hard services, planned and reactive maintenance and technically led FM solutions to single and multi-site operations. This is an office-based position. WHAT WE OFFER Competitive salary Extensive corporate benefits including, Private Medical, Pension 5% employers’ contribution, Health and Wellness programme, 22 days holidays + bank holidays and much more… Excellent range of learning and development activity to support your career progression. Industry leading family leave benefits to included 26 weeks fully paid maternity, 8 weeks fully paid paternity. To find out more about LIFE AT WATES please click on the following link https://www.wates.co.uk/careers/ **Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting

Finance Manager

Hiring: Wates Family Enterprise TrustHours: 2 days a week – (15 hours)Location: flexible – one day a week in our Leatherhead office -. mix of home and office working Salary range: £ £19,800 (pro rata salary) plus benefitsLength: Permanent Start date – July 2025About Us Wates Family Charities is comprised of two independent, grant-making charities: Wates Family Enterprise Trust and The Wates Foundation. Together, we are committed to supporting positive social impact through strategic grant-making and community investment. With a combined annual spend of over £2.5 million, we play a key role in supporting individuals and organisations across a range of vital initiatives. The Role We are seeking an experienced and proactive Finance Manager to oversee the financial operations and compliance for both charities. As the sole finance professional within a close-knit team of seven, this role is crucial in maintaining the financial integrity and regulatory compliance of the organisation. Key Responsibilities Oversee and manage the preparation of statutory accounts and financial information for the annual audit Maintain accurate financial records, including bank reconciliations, journals, and trial balances Prepare quarterly management accounts, cash flow reports, and forecasts Authorise and process payments including grants and internal recharges Manage external audit processes, liaising with auditors and internal teams Maintain compliance with Companies House, Charity Commission, and other regulatory bodies Draft and submit annual reports and accounts, with support from the Director Develop and implement policies (e.g. safeguarding, GDPR, whistleblowing) Provide financial data for trustee meetings and assist in drafting decision papers Maintain accurate records of training and hospitality for trustees and staff Support grant assessments and related administrative processes as required What We’re Looking For Essential: Part-qualified ACA/ACCA or fully qualified AAT Solid technical knowledge of financial accounting and bookkeeping Strong skills in preparing management accounts and managing cash flow Experience of working independently in a finance function Excellent written and verbal communication skills, with the ability to explain financial matters to non-specialists Proficiency in Microsoft Office and accounting software (SAGE) Desirable: Experience of charity accounting and knowledge of SORP Familiarity with regulatory requirements for UK charities Understanding of deposit management and placing funds with platforms such as Flagstone Working Pattern This is a part-time role (15 hours per week) with hybrid working. A fortnightly presence in Leatherhead is required, ideally on Wednesdays. Flexibility will be necessary around the time of the annual external audit and at Board meetings, approx. two per quarter which are held between central London and Leatherhead

Administrator (Health and Safety)

Join Us as a site based Administrator on a High-Profile, Groundbreaking ProjectAre you ready to make an impact and elevate your career in the construction industry? Wates are on the hunt for a proactive and passionate Administrator to join our renowned Major Projects Team. Based on site within Northern Home Counties, you’ll be part of a team that delivers some of the region’s most technically complex and innovative projects, shaping the world of tomorrow.Why Choose Wates?At Wates, we’re not just building projects; we’re building futures. Our teams thrive on challenging the status quo, pushing boundaries, and driving excellence. If you’re excited by the prospect of supporting cutting-edge construction projects, bringing fresh ideas to the table, and growing with one of the most forward-thinking companies in the industry, this is the role for you.Your Role as an Administrator:As a pivotal member of our team, you’ll play a key role in ensuring the smooth running of our project sites. Your work will empower our engineers and construction teams to deliver at their best. From coordinating day-to-day site activities to maintaining top-tier compliance, you’ll be at the heart of the action.In this role, you will:✅ Be the Backbone of the Team: Provide essential support to project and site-based teams, keeping everything running like clockwork.✅ Drive Operational Excellence: Oversee all administrative activities to ensure the seamless execution of project works.✅ Ensure Quality & Compliance: Take charge of auditing, maintaining, and training to uphold company standards across all sites.✅ Champion Health & Safety: Support the team in achieving or surpassing Health and Safety benchmarks.What Makes This Role Unique?This isn’t just another admin role—it’s your chance to be part of a high-performing team that’s redefining what’s possible in construction. Your work will directly contribute to the success of landmark projects, giving you a front-row seat to see your efforts transform communities.What's in it for you? Competitive salary & profit share scheme Flexible working Car Allowance / Company Car * Travel covered to any of our sites* Extensive corporate benefits including, Private Medical, Pension 8% employers contribution, Health and Wellness programme, 26 days holidays + bank holidays and much more… One of the best learning and development programmes which is customizable to support your career progression goals. (c.7000 training sessions delivered year to date across the WATES Group) Industry leading family leave benefits to included 26 weeks fully paid maternity, 12 weeks fully paid paternity. (*Subject to role…….) Ready to Build Your Future?If you’re ambitious, adaptable, and eager to leave your mark in the construction industry, Wates is the place for you. Let’s create tomorrow togetherTo find out more about LIFE AT WATES please click on the following link https://www.wates.co.uk/careers/ We are always looking for a variety of new talent to join our teams, to help us grow and innovate as a business. Although you may not have all of the skills listed, many of them may be transferable to other roles within the WATES Group. If you would like clarity on any of our vacancies or to discuss career opportunities in strict confidence, please contact our In-House Recruitment Team directly via recruitment@wates.co.uk and one of us will get in touch as soon as possible. As a responsible and inclusive employer, we are committed to equality and are proud to have been recognised for this through a range of accolades including gold accreditation with Investors in People, we are also a Disability Confident employer. Being a family owned, business means we understand and value long term relationships Given the nature of this position, you will need to undergo a Baseline Personnel Security Standard Check (BPSS) as well as Enhanced Level 1 for entry to a live prison which will be done at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks.    To learn more about the checks included in this process, please click on the following link: National Security Vetting