Business services

Administrator

Here at Wates, we have an exciting opportunity for an Administrator to join our Living Space Responsive Maintenance team based in the Coalville area.This particular role is a FIXED TERM CONTRACT FOR 12 MONTHS whereby you will be office-based so ideally you will be commutable to Coalville. As an administrator you will engage within the full administration process and provide on-going customer support for the team and tenants. Key Accountabilities will include: On-going management and development of multiple project trackers. Frequent contact with site management to ensure project trackers represent current job status. Create and maintain various data streams on in-house systems and databases. First line support for enquires and complaints. Overall administration duties as required by the contract. We are looking for an Administrator who is a confident communicator, computer literate with experience in Excel and trackers. Experience working in construction/facilities management/or maintenance is preferred but not essential. To be successful in this role you will be a team player who can manage their own workload, has a good attention to detail and most of all have a ‘can do’ attitude. What we offer: Competitive salary, plus performance related reviews, opportunities for growth and advancement within the team Extensive corporate benefits including, Pension, Health and Wellness programme, 22 days holidays + bank holidays and much more… Excellent range of learning and development activity to support your career progression. Industry leading family leave benefits to included 26 weeks fully paid maternity, 12 weeks fully paid paternity. Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting

HR Analyst

Our HR team have an exciting opportunity for a skilled analyst to work as a pivotal part of the team.Reporting into the People PMO Manager, this individual will be provide analytical support to the HR business partners, HR director, and senior business stakeholders including the board.The role’s primary focus will be around transforming the way we provide people management information (MI), joining the rest of the business on its journey from manual Excel-based reporting, to automated PowerBI-based solutions. This role is critical to the delivery of the people strategy, providing our leaders with much needed live people-related insight to inform decision-making in the business.The HR Analyst will produce accurate and detailed data analysis, dashboards and reports for use in various settings including board meetings, business roadshows and external events. As well as routine MI reporting, the role often has complex, ad-hoc reporting needs which require creative and pragmatic solutions.The role also provides excellent exposure to generalist and strategic HR activity, working closely with the HR Coordinator to execute the delivery of all core people processes including talent and succession, salary review, PDR, employee engagement activity, supporting organisational change, and so on. They will act as a link between the Construction Group business (c1700 employees) and the central HR shared service, ensuring we bring the highest standards of accuracy and governance to all our people data and processes.This individual will be highly organised, solution-focused, pragmatic and driven, with excellent technical analytics skills. Versatility and adaptability will enable the HR Analyst to manage a varied workload, multi-task and deal with conflicting priorities, and will be a true team player who works collaboratively to deliver against deadlines.To be successful in the role you will have: Previous experience as HR Analyst or discipline demonstrating analytical thinking Advanced user of PowerBI Advanced Microsoft Excel and Powerpoint skills Knowledge of HR process delivery Knowledge of HR systems (iTrent would be an advantage) Generalist HR knowledge and/or CIPD qualifications would be an advantageThis role is part of a national team and can be based from any of our regional offices, with some occasional travel to London and other regional offices. This can be a hybrid role, with a mix of home and office working.

Client Support Advisor

CLIENT SUPPORT ADVISORAre you providing amazing customer service in your current role but ready for the next step?We are currently recruiting for a Customer Care Advisor to join our fabulous team on a full time, permanent basis. We’re looking for someone who has a passion for delivering outstanding customer service whilst being professional and friendly at all times!It’d be amazing (but not essential) if you have previous experience of working on an FM Helpdesk in a busy environment because this is what you’ll be doing: Delivering great customer service to our clients and contractors Building outstanding working relationships with our clients, contractors and other functions within the business Managing emails and phone calls Dealing with enquiries from clients and contractors Supporting clients and contractors with any queries Assigning jobs to contractors within an agreed time frame Chasing up jobs that have not been accepted/attended to Managing and updating business-critical issues daily Updating systems to ensure complete transparency Ensuring that maintenance work is processed in a timely manner Communicating with contractors daily, to minimise overdue work Challenging unnecessary call-outs and response times Working closely with site managers and engineers to ensure a one-team approach to management of maintenance issues Operating and being measured against business KPIs Demonstrating professionalism at all times Day to day management of CAFM system – elogbook triaging reactive jobs and call outs Reporting on OOH call outs and update the TBR tracker all paperwork in relevant sharepoint folders sending calendar invited with RAMS attached for quoted works and PPMThis particular position will involve the raising and administration of a high volume of quoted works so if that is a process you are familiar with then please apply!To be successful you’ll need to be: Tenacious and results orientated IT literate Confident, efficient and reassuring on the phone Great at prioritising and multi-tasking Friendly and professional Looking for ways we can do things better Ambitious and keen to progressWe’ll give you full training as part of your induction as well as the opportunity to make the role your own. You’ll be part of a close, fun team and be fundamental to shaping the future success of Customer Care within Wates FM and of course your own career aspirations!Wates FM successfully provides Facilities Management services in technically demanding environments, and our portfolio includes some of the UK’s best-known companies, providing stand-alone hard services, planned and reactive maintenance and technically led FM solutions to single and multi-site operations. This is an office based position.WHAT WE OFFER Competitive salary Extensive corporate benefits including, Private Medical, Pension 5% employers’ contribution, Health and Wellness programme, 22 days holidays + bank holidays and much more… Excellent range of learning and development activity to support your career progression. Industry leading family leave benefits to included 26 weeks fully paid maternity, 8 weeks fully paid paternity.To find out more about LIFE AT WATES please click on the following link https://www.wates.co.uk/careers/We are always looking for a variety of new talent to join our teams, to help us grow and innovate as a business. Although you may not have all the skills listed, many of them may be transferable to other roles within the WATES Group.If you would like clarity on any of our vacancies, discuss career opportunities in strict confidence or need anything to make our recruitment process easier, please contact our In-House Recruitment Team directly or via recruitment@wates.co.uk and one of us will get in touch as soon as possible.As a responsible and inclusive employer, we are committed to equality and are proud to have been recognised for this through a range of accolades including gold accreditation with Investors in People, we are also a Disability Confident employer. Being a family owned, business means we understand and value long term relationships.Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting

Complaints Administrator

We have a great opportunity for Complaints Administrator to join our Wates team within our Responsive Maintenance division. You will be working out of our Brixton office on one of our social housing contracts providing administrative support to managers and employees within our Wates Property Services Business. Key Accountabilities will include: Amend and improve various Excel trackers to ensure the data can be utilised effectively for data reporting. Create and maintain information on systems and databases and manage efficient filing systems. Close down jobs on the system to ensure reports reflect current work levels. Coordinate meetings when required and greet guests and visitors. Assist with the ordering of Personal Protective Equipment as and when required. Deal with a range of administrative queries that come through to the team. General administrative duties including filing, emailing and photocopying.We are looking for an experienced Administrator who is a confident communicator, highly computer literate (Microsoft suite – Word, Excel etc) and extremely organised. The successful individual will have ideally have worked in the construction and/or maintenance industry but this is not essential.Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting