Business services

Contract Support Lead

About the RoleAre you an organised, proactive, and detail-oriented professional with a passion for delivering exceptional support services? WPS is looking for a Contract Support Lead to join our team in Leeds, supporting our client.This is a fantastic opportunity to play a key role in ensuring the smooth financial and administrative operation of a high-profile facilities management contract.What You’ll Be Doing Managing financial processes including invoicing, WIP, debt, and accounts payable Procuring materials and services through internal and client systems Preparing and collating management reports (KPI, monthly, traffic light reports) Supporting holiday and overtime administration Acting as a vital communication link between management, staff, and the clientWhat We’re Looking For Proven experience in a Contract Support or similar administrative role Strong communication and interpersonal skills Excellent organisational and multitasking abilities Proficiency in Microsoft Office and CAFM systems (e.g., Concept) A positive, professional, and collaborative attitudePreferred Qualifications: NVQ/SVQ in Customer Services (Level 1–4)To find out more about LIFE AT WATES please click on the following link https://www.wates.co.uk/careers/Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting

Data Engineer

🚀 Join Us as a Data Engineer – Finsbury Park📍 Location: Finsbury Park, London📢 Reports To: Finance Systems Manager💼 Contract Type: Full-timeAre you passionate about data and ready to make a real impact in a fast-paced, purpose-driven environment? We’re looking for a Data Engineer to join our dynamic WPS Business team, supporting a portfolio of contracts across Local Government, Housing Associations, and the private sector.This is more than just a technical role – it’s your chance to shape how we use data to drive smarter decisions, improve operational efficiency, and deliver outstanding service.🌟 What You’ll Be Doing Collaborating with Finance, IT, Procurement, and Operational teams to understand data needs and deliver high-quality solutions. Developing and maintaining data models, reports, and integrations across systems. Leading testing and implementation of data reports and system changes. Ensuring data integrity, security, and compliance (e.g. GDPR). Driving continuous improvement in data engineering practices and documentation.🧠 What You’ll Bring Advanced Excel skills (including Power Query) and strong Power BI experience. A proactive, self-starting mindset with excellent time management. Strong analytical skills and a passion for data-driven decision-making. Ability to communicate clearly with both technical and non-technical stakeholders. A collaborative spirit and a desire to continuously improve and innovate.🤝 Why Join Us?You’ll be part of a supportive, forward-thinking team that values innovation, collaboration, and continuous learning. Based in Finsbury Park, with occasional travel to other London offices, this role offers the opportunity to work on meaningful projects that make a difference in communities across the UK.Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting Once you apply one of the Recruitment Team will be in contact to discuss the role in more detail and advise of the next step.

Document Controller

📂 WANTED: Document Controller for Newbury!🏠 Join the WPS team working on exciting social housing contractsAre you the kind of person who finds joy in a perfectly filed folder? Do you get a buzz from keeping things organised and running like a well-oiled machine? If so, we’ve got just the role for you!WPS is on the lookout for a Document Controller to support our brilliant Senior Design Manager and keep our projects on track. Based in the historic market town of Newbury, you’ll be the go-to expert for all things document-related.🧩 What you’ll be doing: Issuing, distributing, and maintaining controlled documents like a pro Liaising with designers and specialist suppliers to keep information flowing Training project teams on how to use our drawing management system (you’ll be the system sensei!) Troubleshooting drawing issues and solving problems before anyone else even spots them Using top-notch collaboration tools to keep everything on track🎯 What we’re looking for: An experienced document controller who knows their way around contract documentation Someone with a good grasp of environmental legislation, risk management, and life cycle cost A calm, organised communicator who can juggle multiple tasks without breaking a sweatIf you’re ready to bring your skills to a team that values precision, collaboration, and a bit of fun along the way – we want to hear from you!To be successful in this role you will have a keen eye for detail with exceptional organisational skills, the ability to work effectively in a team, along with a “can do” approach.Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting If you’re ready to bring your skills to a team that values precision, collaboration, and a bit of fun along the way – we want to hear from you!📨 Apply now and help us keep the paper trail perfectly paved!

Client Support Advisor

The VacancyCLIENT SUPPORT ADVISOR Are you providing amazing customer service in your current role but ready for the next step? We are currently recruiting for a Client Support Advisor to join our fabulous team on a full time, permanent basis based in Manchester. We’re looking for someone who has a passion for delivering outstanding customer service whilst being professional and friendly at all times! It’d be amazing (but not essential) if you have previous experience of working on an FM Helpdesk in a busy environment because this is what you’ll be doing: • Delivering great customer service to our clients and contractors • Building outstanding working relationships with our clients, contractors and other functions within the business • Managing emails and phone calls • Dealing with enquiries from clients and contractors • Supporting clients and contractors with any queries • Assigning jobs to contractors within an agreed time frame • Chasing up jobs that have not been accepted/attended to • Managing and updating business-critical issues daily • Updating systems to ensure complete transparency • Ensuring that maintenance work is processed in a timely manner • Communicating with contractors daily, to minimise overdue work • Challenging unnecessary call-outs and response times • Working closely with site managers and engineers to ensure a one-team approach to management of maintenance issues • Operating and being measured against business KPIs • Demonstrating professionalism at all times This particular position will involve the raising and administration of a high volume of quoted works so if that is a process you are familiar with then please apply! To be successful you’ll need to be: • Tenacious and results orientated • IT literate • Confident, efficient and reassuring on the phone • Great at prioritising and multi-tasking • Friendly and professional • Looking for ways we can do things better • Ambitious and keen to progress We’ll give you full training as part of your induction as well as the opportunity to make the role your own. You’ll be part of a close, fun team and be fundamental to shaping the future success of Customer Care within Wates FM and of course your own career aspirations! WPS Facilities Management successfully provides Facilities Management services in technically demanding environments, and our portfolio includes some of the UK’s best-known companies, providing stand-alone hard services, planned and reactive maintenance and technically led FM solutions to single and multi-site operations. This is an office based position. WHAT WE OFFER Competitive salary Extensive corporate benefits including, Private Medical, Pension 5% employers’ contribution, Health and Wellness programme, 22 days holidays + bank holidays and much more… Excellent range of learning and development activity to support your career progression. Industry leading family leave benefits to included 26 weeks fully paid maternity, 12 weeks fully paid paternity. To find out more about LIFE AT WATES please click on the following link https://www.wates.co.uk/careers/ Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting