The hiring process

Assistant Design Managers

🌟 Assistant Design Manager – Greater London (Based in our London Office)We’re excited to offer an opportunity for a proactive and detail-oriented Assistant Design Manager to join our WPS Planned Maintenance team. Based at our London office, you’ll play a key role in supporting the WPS business across a range of contracts, with a specific focus on Higher Risk Buildings (HRBs) and Net Zero Carbon (NZC) schemes.🛠 What You’ll Be Doing:You’ll work alongside our experienced Design Managers and Senior Design Managers to: Support the production and management of design programmes and information schedules. Guide project teams on design-related matters and resolve queries with the design team. Coordinate feedback and ensure clarity and completeness in proposal documents. Review design deliverables to ensure they’re cost-effective, coordinated, and buildable. Champion quality, buildability, and innovation across our HRB and NZC projects.💡 What You’ll Bring:We’re looking for someone with: A solid understanding of building methods, procurement, and risk management. A basic knowledge of contracts, planning techniques, and lifecycle costing. A collaborative mindset and a passion for sustainable, high-quality design.🚀 Why Join Us?This is your chance to grow your career in a supportive, forward-thinking environment. You’ll be part of a team that values innovation, quality, and continuous improvement—while working on meaningful projects that contribute to safer and greener communities.Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting Interested?Once you apply a member of the Recruitment Team will be in touch to guide you through the next steps.

Client Support Advisor

The VacancyCLIENT SUPPORT ADVISOR Are you providing amazing customer service in your current role but ready for the next step? We are currently recruiting for a Client Support Advisor to join our fabulous team on a full time, permanent basis based in Manchester. We’re looking for someone who has a passion for delivering outstanding customer service whilst being professional and friendly at all times! It’d be amazing (but not essential) if you have previous experience of working on an FM Helpdesk in a busy environment because this is what you’ll be doing: • Delivering great customer service to our clients and contractors • Building outstanding working relationships with our clients, contractors and other functions within the business • Managing emails and phone calls • Dealing with enquiries from clients and contractors • Supporting clients and contractors with any queries • Assigning jobs to contractors within an agreed time frame • Chasing up jobs that have not been accepted/attended to • Managing and updating business-critical issues daily • Updating systems to ensure complete transparency • Ensuring that maintenance work is processed in a timely manner • Communicating with contractors daily, to minimise overdue work • Challenging unnecessary call-outs and response times • Working closely with site managers and engineers to ensure a one-team approach to management of maintenance issues • Operating and being measured against business KPIs • Demonstrating professionalism at all times This particular position will involve the raising and administration of a high volume of quoted works so if that is a process you are familiar with then please apply! To be successful you’ll need to be: • Tenacious and results orientated • IT literate • Confident, efficient and reassuring on the phone • Great at prioritising and multi-tasking • Friendly and professional • Looking for ways we can do things better • Ambitious and keen to progress We’ll give you full training as part of your induction as well as the opportunity to make the role your own. You’ll be part of a close, fun team and be fundamental to shaping the future success of Customer Care within Wates FM and of course your own career aspirations! WPS Facilities Management successfully provides Facilities Management services in technically demanding environments, and our portfolio includes some of the UK’s best-known companies, providing stand-alone hard services, planned and reactive maintenance and technically led FM solutions to single and multi-site operations. This is an office based position. WHAT WE OFFER Competitive salary Extensive corporate benefits including, Private Medical, Pension 5% employers’ contribution, Health and Wellness programme, 22 days holidays + bank holidays and much more… Excellent range of learning and development activity to support your career progression. Industry leading family leave benefits to included 26 weeks fully paid maternity, 12 weeks fully paid paternity. To find out more about LIFE AT WATES please click on the following link https://www.wates.co.uk/careers/ Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting

Data and Analytics Manager

About the RoleWe are seeking an experienced Data and Analytics Manager to join our team and play a pivotal role in shaping and delivering our data strategy across the Wates Group. This is a senior-level, strategic position responsible for leading a technical team, understanding complex data requirements and driving the delivery of high-value advanced analytics solutions.You will act as the voice of data across the business—aligning stakeholders, and analytics development teams around a shared vision of analytics excellence. From driving analytics projects, leading continuous improvement and user experience focused solutions, you will be instrumental in leading change and driving the adoption of new ways of working.Key Responsibilities Collaborate with stakeholders to develop and execute a forward-thinking data and analytics vision that supports our business strategy. Map current and future data capabilities and systems to identify integration opportunities and gaps. Translate business needs into a robust, prioritised backlog of deliverables and guide development teams through agile delivery cycles. Act as a key contact for Data and Analytics, representing best practices and ensuring data standards are met. Monitor and continuously improve data quality and consistency across the organisation. Design and implement interventions (communications, training, incentives) to embed new behaviours and data-driven practices. Measure and report on data project performance and outcomes to stakeholders and leadership.What We’re Looking ForKnowledge & Experience Deep understanding of the role data plays in a large enterprise environment. Proven experience in a senior data/analytics management role with strong strategic, operational, and stakeholder management exposure. Familiarity with business processes and enterprise-wide systems, preferably within a corporate or construction-related environment. Solid understanding of Agile methodologies and end-to-end data capabilities.Qualifications Degree-level education or equivalent professional qualification. Desirable: Change Management qualification (e.g., APM Change Management, AIM).Skills Strong multitasking and prioritisation abilities in complex environments. Exceptional communication and storytelling skills using data. Proficiency in data tools such as Power BI and Excel, with basic knowledge of DAX/SQL. Capable of simplifying complex technical concepts for non-technical stakeholders. Confident in coaching, training, and influencing all levels of staff, including at Board level. Strong problem-solving and analytical thinking skills with commercial acumen.Behaviours Demonstrates leadership in line with company values and ethical standards. Self-starter with agility, resilience, and a solutions-driven mindset. Experienced in digital transformation and change management initiatives. Comfortable with budget responsibility (approx. £1m p.a.).WHAT WE OFFER  Competitive salary Flexible working   Travel covered to any of our sites (subject to HMRC advisory rates)   Extensive corporate benefits including, Private Medical, Pension 8% employers’ contribution, Health and Wellness programme, 26 days holidays + bank holidays and much more…   Excellent range of learning and development activity to support your career progression. Industry leading family leave benefits to included 26 weeks fully paid maternity, 12 weeks fully paid paternity Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting

Design Manager

At Wates Construction, we don’t just build — we design and deliver with purpose. We're currently looking for a talented Design Manager to join our team and play a key role in some of the most exciting, technically complex projects across multiple sectors.If you're passionate about great design, thrive in collaborative environments, and want to challenge convention with bold ideas — this is your opportunity to take the next step in your career and help us shape the skylines and communities of tomorrow.What you'll be doing:As a Design Manager, you’ll lead the design process from pre-construction through delivery, ensuring projects are not just buildable — but built to inspire and thrive.Your role will include: Driving Quality & Innovation Develop and manage realistic design and information schedules that align with procurement and construction timelines. Championing Continuous Improvement Bring fresh ideas, support innovation, and help us raise the bar across every design discipline. Mitigating Risk, Maximising Value Lead technical reviews to ensure compliance, buildability, and health & safety are embedded from the outset. Collaborating for Success Work closely with consultants, technical experts, and delivery teams to ensure designs meet the brief — and go beyond expectations. What we offer: Competitive salary & profit share scheme Flexible working Car Allowance / Company Car (subject to Role/Grade) Travel covered to any of our sites (subject to HMRC advisory rates) Extensive corporate benefits including, Private Medical, Pension 8% employers’ contribution, Health and Wellness programme, 26 days holidays + bank holidays and much more… Excellent range of learning and development activity to support your career progression. Industry leading family leave benefits to included 26 weeks fully paid maternity, 12 weeks fully paid paternity. To find out more about LIFE AT WATES please click on the following link https://www.wates.co.uk/careers/ We are always looking for a variety of new talent to join our teams, to help us grow and innovate as a business. Although you may not have all of the skills listed, many of them may be transferable to other roles within the WATES Group. If you would like clarity on any of our vacancies, discuss career opportunities in strict confidence or need anything to make our recruitment process easier, please contact our In-House Recruitment Team directly or via recruitment@wates.co.uk and one of us will get in touch as soon as possible. As a responsible and inclusive employer, we are committed to equality and are proud to have been recognised for this through a range of accolades including gold accreditation with Investors in People, we are also a Disability Confident employer. Being a family owned, business means we understand and value long term relationships. Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting