Business Improvement Coordinator

We're looking for a proactive and organised Business Improvement Coordinator to join our Operational Improvement and Quality team. This is an exciting opportunity to play a key role in supporting the deployment, adoption and continuous improvement of digital systems across a portfolio of construction, fit out and refurbishment projects throughout the UK. 

You'll work closely with project teams, operational leaders and support functions to ensure digital platforms are effectively implemented, maintained and continually improved. Your work will help drive consistency, efficiency, quality and better project outcomes across the business. 

The Role

As a Business Improvement Coordinator, you will be responsible for supporting and administering a range of digital construction and project management systems, including document management, collaboration and workforce management platforms. You will act as the first point of contact for users, providing system support, training and guidance to ensure teams can maximise the value of these tools. 

You'll also support business improvement initiatives, assist with reporting and data management, and contribute to the rollout of new digital processes and system enhancements. 

Key Responsibilities

Digital Systems Administration

• Set up and manage project sites, work packages and templates across various digital platforms.
• Configure user permissions and maintain access controls.
• Support the ongoing maintenance and continuous improvement of project and business digital environments.
• Maintain company catalogues, templates, user libraries and associated project information.
• Assist project teams with document uploads, record management and document control activities. 

Training & User Support

• Deliver training sessions to project teams, both remotely and face-to-face.
• Produce and maintain training materials, user guides and system documentation.
• Act as the first-line support contact for system users.
• Troubleshoot user issues and coordinate technical support with internal IT teams and external providers where required.
• Promote best practice and drive consistent use of digital tools across projects. 

Business Improvement & Reporting

• Support the implementation of digital improvement initiatives and new system functionality.
• Assist with data collection, reporting and performance tracking activities.
• Maintain project and business trackers to support operational and quality reporting.
• Support the preparation of presentations, reports and management information for senior stakeholders.
• Contribute to continuous improvement activities that enhance project delivery and operational performance. 

What We're Looking For

Essential

• Experience administering digital systems, collaboration platforms or project management tools.
• Strong working knowledge of Microsoft Office applications, including Excel, Word, Outlook and PowerPoint.
• Excellent organisational and planning skills.
• Strong communication skills with the confidence to train and support users at all levels.
• Ability to work independently and manage competing priorities.
• Strong analytical and problem-solving abilities.
• Experience maintaining data accuracy and producing reports. 

Desirable

• Experience working within construction, fit out, engineering or project-based environments.
• Knowledge of document management or construction management platforms.
• Experience supporting business improvement or digital transformation initiatives.
• Previous experience delivering system training and creating user guidance materials.
• Familiarity with quality management processes and reporting frameworks. 

About You

You'll be a highly organised individual who enjoys improving processes and helping others get the best from technology.

You will be comfortable working with a variety of stakeholders, capable of managing multiple tasks simultaneously and motivated by solving problems and delivering excellent service. You take ownership of your work, communicate confidently and are always looking for opportunities to improve the way things are done. 

What We Offer

• Competitive salary and benefits package.
• Annual bonus opportunity.
• Hybrid and flexible working arrangements.
• Pension scheme.
• Private healthcare options.
• Generous annual leave entitlement.
• Professional development and training opportunities.
• Access to award-winning wellbeing initiatives.
• Opportunity to work on major projects across the UK.
• Inclusive and supportive working environment