Contract Support Administrator

Contract Support Administrator - Bradford
⏰ Full-time | Permanent

WPS are looking for a Contract Support Administrator to join our Facilities Management team, supporting the delivery of a first-class maintenance service for our Yorkshire Building Society contract in Bradford.

This is a key role providing financial and administrative support, acting as a central link between the management team, site-based colleagues and the client, ensuring the smooth day-to-day running of the contract.

The Role

Reporting into the Account Manager, you'll be responsible for ensuring effective contract administration, with a strong focus on financial control, reporting and procurement.

You'll play a vital role in helping the team meet both client and WPS objectives, delivering a professional, responsive and well-organised service.

Key Responsibilities

• Manage day-to-day financial administration for the contract
• Raise and process PPM and additional works invoices and credits
• Manage WIP, debt and accruals to keep the contract commercially clean
• Approve vendor invoices and support vendor onboarding
• Procure parts, materials and subcontracted services via WFM and client systems
• Obtain pricing and support quote preparation as required
• Collate and produce management information, including monthly reports, KPIs and traffic light reports
• Administer holiday, overtime and related approvals
• Attend contract forecasts when required and complete follow-up actions
• Support SHEQ compliance and maintain awareness of Health & Safety responsibilities
• Provide efficient administrative support to the account team and respond to ad-hoc requests

What We're Looking For

Experience & Knowledge

• Proven experience in a Contract Support Administrator or similar role
• Experience working within Facilities Management or a maintenance environment is highly desirable

Skills

• Strong written and verbal communication skills
• Excellent organisation, planning and time-management abilities
• Confident multitasker with the ability to prioritise effectively
• Proficient in Microsoft Office and contract / CAFM systems (Concept CAFM desirable)

Qualifications

• NVQ / SVQ in Customer Services (Level 1–4) – desirable but not essential

Behaviours

• Professional, calm and respectful communicator
• Takes pride in delivering high-quality work
• Collaborative team player who cares about colleagues and outcomes
• Open to change and continuous improvement
• Resilient with the ability to maintain performance under pressure

Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. 

To learn more about the checks included in this process, please click on the following link: National Security Vetting