Customer Service Advisor

🌟 Join Our Team as a Customer Service Advisor! 🌟 

📍 Location: Crawley Office 
🏢 Division: Responsive Maintenance – Social Housing Contract 

We're excited to offer an opportunity for a Customer Service Advisor to join our Wates team! You'll play a key role in leading and supporting our Customer Service team, helping us deliver outstanding service to our residents. 

🔑 Key Responsibilities: 

• 🚀 Champion continuous improvement to ensure excellent operational delivery and supply chain management 

• 🤝 Build and maintain strong customer relationships 

• 🛠️ Manage complaints effectively, identify trends, and lead service improvements 

• 📅 Lead a team of planners and administrators to maximise productivity and ensure compliance with company policies 

• 📈 Support the Contract Lead in delivering a quality, customer-focused, profitable, and safe business 

👤 Who We're Looking For: 

We're seeking a Co-ordinator with experience managing scheduling and/or administrative teams in the maintenance sector. You should have advanced skills in Microsoft Excel and Word. 

This role is also ideal for an experienced Scheduler ready to take the next step in their career by leading a team. 

✅ What You'll Bring: 

• Excellent communication skills 

• A passion for delivering high-quality customer service 

• Strong leadership and team development abilities 

• Drive and determination to make a real impact 

Ready to take the next step in your career? 💼 Apply now and help us shape the future of customer service in social housing! 

Given the nature of this position, you will need to undergo a Standard Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks.  

To learn more about the checks included in this process, please click on the following link: National Security Vetting  

Our commitments:  Do not remove this text

WPS is proud to be an employer where anyone can thrive, and we welcome applications from candidates of all backgrounds.  We encourage you to apply even if you don't meet every requirement, as we value transferable skills and assess all applications fairly.

We don't discriminate based on a criminal record; all applications are reviewed on an individual basis against the requirements of the role. Some roles may require additional checks, due to the nature of the work.  As a Disability Confident Leader, we offer an interview to applicants with a disability who meet the minimum criteria for the role and opt in to the Disability Confident scheme.  Reasonable adjustments are available, please contact us at wpsrecruitment@wates.co.uk