Customer Service Advisor

📍 Croydon 🏢 Responsive Maintenance | Social Housing

Make a Difference Every Day

At Wates, we're passionate about delivering outstanding services to our residents and communities. We're looking for a Customer Service Advisor to join our growing team in Croydon, where you'll play a vital role in ensuring customers receive a first-class experience from the moment they contact us.

This is more than just a customer service role. It's an opportunity to be part of a team that makes a real difference to people's homes and lives every day. If you're passionate about helping others, thrive in a fast-paced environment, and enjoy solving problems, we'd love to hear from you.

The Role

As a Customer Service Advisor, you'll be the first point of contact for residents, providing a professional, friendly, and efficient service. You'll work closely with operational teams, planners, and contractors to ensure repairs and maintenance requests are handled smoothly and customers are kept informed every step of the way.

Key Responsibilities

• Deliver an exceptional customer experience through every interaction.
• Handle enquiries, repairs requests, and customer updates with professionalism and empathy.
• Build positive relationships with residents, clients, and operational teams.
• Resolve customer concerns and complaints effectively, ensuring issues are followed through to completion.
• Accurately update systems and maintain customer records.
• Support the smooth delivery of responsive maintenance services across the contract.
• Contribute ideas and improvements to enhance customer satisfaction and service performance.

What We're Looking For

We're looking for someone who genuinely enjoys helping people and takes pride in delivering excellent service.

You'll ideally have:

• Previous experience within a customer service, scheduling, planning, or administrative role.
• Strong communication and interpersonal skills.
• The ability to remain calm and organised in a busy environment.
• Good working knowledge of Microsoft Office, including Word and Excel.
• A positive, proactive attitude and a willingness to learn.
• Experience within social housing, repairs, maintenance, or construction environments would be advantageous but is not essential.

Why Join Wates?

✅ Be part of a supportive and collaborative team

✅ Opportunities for career development and progression

✅ Make a genuine difference to local communities

✅ Work for one of the UK's leading social housing maintenance providers

✅ Join a business that values people, innovation, and customer satisfaction

Apply Today

If you're looking for a rewarding role where your communication skills, enthusiasm, and customer-focused approach can truly make an impact, we'd love to hear from you.

Join Wates in Croydon and help us deliver exceptional service to residents every day. 🏡✨