Customer Service Assistant

Customer Service Assistant / Receptionist

📍 Drummond Street, London
🏢 WPS

The Role

WPS are looking for a friendly, organised and proactive Customer Service Assistant / Receptionist to join our team at our Drummond Street office.

As the first point of contact for customers, contractors and colleagues, you will play a key role in delivering a professional and efficient front-of-house service, while also supporting our Customer Service team with administrative duties and coordination of repairs and queries.

This is a fantastic opportunity for someone who enjoys working in a fast-paced environment, thrives on delivering excellent customer service, and takes pride in keeping things running smoothly behind the scenes.

Key Responsibilities

• Act as the first point of contact for customers, providing a welcoming and professional reception service
• Handle customer queries and repair requests, ensuring they are managed promptly and efficiently
• Maintain accurate records on internal systems (including defect/repair platforms)
• Coordinate appointments, inspections and schedules with operatives and subcontractors
• Manage customer communications, keeping all parties updated and expectations clear
• Support the Customer Service Manager with administrative tasks and reporting
• Prepare and send customer documentation following completion of works
• Monitor and follow up on repairs to ensure customer satisfaction
• Assist with compiling reports and identifying trends to improve service delivery

What We're Looking For

We're looking for someone who is customer-focused, highly organised, and confident communicating with people at all levels.

Essential skills and experience:

• Previous experience in a customer service, receptionist or administrative role
• Excellent communication skills – both written and verbal
• Strong attention to detail and organisational skills
• Ability to multitask and work on your own initiative
• Confident using Microsoft Office (Excel, Word, Outlook)
• A calm and professional approach, even in busy or challenging situations

Desirable:

• Experience scheduling appointments or coordinating teams
• Knowledge of repairs/maintenance or construction environments

What You'll Bring

• A positive, proactive attitude and a passion for helping customers
• Strong relationship-building skills with customers and colleagues
• The ability to stay organised and focused in a fast-paced environment
• Empathy and professionalism when dealing with customer concerns

Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. 

To learn more about the checks included in this process, please click on the following link: National Security Vetting