🌟 Customer Service Coordinator

📍 Croydon | 🏠 Wates Property Services | 📅 Full-Time, Permanent

 

Be the Difference Behind Great Customer Service

At Wates Property Services, we're passionate about improving homes and communities across the UK. We're looking for an enthusiastic and customer-focused Customer Service Coordinator to join our Croydon team and play a vital role in supporting residents living in social housing. [jobs.theguardian.com], [simplyhired.co.uk]

This is more than just a customer service role. You'll be the person residents turn to when they need support, helping to resolve issues, coordinate repairs, and ensure every customer receives a first-class experience.

If you're a natural communicator who loves solving problems and making a genuine difference, we'd love to hear from you.

 

 

💚 What You'll Be Doing

As the voice of our service, you'll:

✅ Be the first point of contact for residents and customers

✅ Manage enquiries, repairs updates and complaints professionally and empathetically

✅ Work closely with planners, supervisors, operatives and subcontractors to ensure issues are resolved quickly

✅ Keep residents informed every step of the way

✅ Maintain accurate records and update internal systems

✅ Support customer satisfaction and service improvement initiatives

✅ Help us deliver an outstanding experience across our social housing contracts

✅ Build strong relationships with residents, colleagues and clients alike [jobs.theguardian.com], [simplyhired.co.uk], [careers.wates.co.uk]

 

🎯 What We're Looking For

You'll be someone who:

• Loves helping people and goes the extra mile for customers
• Can remain calm and professional when dealing with challenging situations
• Has excellent communication and organisational skills
• Enjoys working in a fast-paced environment
• Is confident using IT systems and Microsoft Office
• Takes pride in delivering exceptional customer service

We'd Especially Like To Hear From You If You Have:

• Customer Service, Contact Centre or Housing experience
• Social Housing or Property Services experience
• Complaints handling experience
• Repairs and Maintenance knowledge
• Experience working with scheduling or CRM systems
• Knowledge of Awaab's Law, damp and mould processes, or customer care within housing services

 

🌟 Why Join Wates Property Services?

At WPS, our people are at the heart of everything we do. When you join us, you'll become part of a supportive and inclusive team that genuinely cares about delivering excellent outcomes for residents and communities.

 

We Offer:

🏆 Competitive Salary

📈 Career Development & Progression Opportunities

🎓 Ongoing Training & Professional Development

🏥 Employee Assistance Programme

💰 Pension Scheme

🏖 Generous Annual Leave

🤝 Supportive Team Culture

🏠 The Opportunity to Make a Real Difference in Local Communities

 

Ready to Join Us?

If you're passionate about customer service, enjoy building positive relationships and want to play a key role in improving residents' experiences, we'd love to hear from you.

Apply today and help us deliver exceptional service that truly makes a difference.

 

"Every conversation matters. Every resident matters. Join Wates Property Services and help us create better experiences, better homes and stronger communities." ✨