Damp & Mould Manager

🏗️ Join Our Team – Damp & Mould Manager (Croydon)

We're looking for an experienced and strategic Damp & Mould Manager to lead the delivery of damp, mould, condensation, and disrepair services across our housing stock in Croydon.

This is an exciting opportunity for a strong operational leader with extensive property maintenance experience and a passion for delivering safe, compliant, and high-quality homes for residents. You'll be responsible for managing teams, contractors, budgets, and performance, ensuring that all damp and mould cases are resolved efficiently while providing an outstanding customer experience.

If you're a results-driven manager who thrives in a fast-paced environment and enjoys driving service excellence, we'd love to hear from you.

🔧 Your Role Will Include:

📍 Leading the operational delivery of damp, mould, condensation, and disrepair works across the Croydon contract.

👥 Managing and developing a team of supervisors, operatives, surveyors, and subcontractors, ensuring high levels of performance and engagement.

🏠 Overseeing the end-to-end management of damp and mould cases, from diagnosis and investigation through to remediation and completion.

📊 Managing service delivery performance, ensuring compliance with KPIs, SLAs, regulatory requirements, and contractual obligations.

💰 Taking ownership of budgets, forecasting, cost control, and resource planning to ensure effective service delivery and value for money.

✅ Implementing robust quality assurance processes, including audits, inspections, and continuous improvement initiatives.

⚠️ Ensuring all activities are delivered in accordance with Health & Safety legislation, company policies, and industry best practice.

💬 Managing escalated customer complaints, Members' enquiries, and complex cases, driving positive outcomes and customer satisfaction.

🤝 Building strong relationships with clients, residents, local authorities, internal stakeholders, and external partners.

📈 Producing performance reports and management information to support operational decision-making and service improvements.

📝 Ensuring accurate record keeping and compliance with all relevant damp and mould legislation, standards, and regulatory requirements.

🏗️ Supporting wider asset management, repairs, and investment programmes to help improve the condition and sustainability of homes.

📋 What We're Looking For:

🎓 HNC/HND, NVQ Level 4/5, or equivalent qualification in Construction, Building Maintenance, Housing, or a related discipline (desirable).

📜 SMSTS (Site Management Safety Training Scheme) or equivalent Health & Safety qualification preferred.

🏢 Significant experience managing damp & mould, disrepair, repairs, maintenance, or property services within social housing or a similar environment.

👥 Proven leadership experience managing operational teams, supervisors, contractors, and multiple stakeholders.

🔨 Strong technical understanding of damp, mould, condensation, ventilation systems, building pathology, and remedial solutions.

📊 Experience managing budgets, performance targets, service improvement programmes, and contractual compliance.

💡 Excellent communication, stakeholder management, negotiation, and problem-solving skills.

⚖️ Strong understanding of housing legislation, compliance requirements, and customer service standards.

🧭 Ability to make informed decisions, manage competing priorities, and drive performance in a demanding operational environment.

🚗 Full UK driving licence.

🎁 What You'll Get:

👔 A key leadership role with responsibility for shaping and improving damp & mould service delivery.

🤝 A supportive and collaborative working environment.

📈 Excellent opportunities for professional development, training, and career progression.

💰 Competitive salary and benefits package, including company vehicle or car allowance, pension scheme, and generous holiday entitlement.

🏆 The opportunity to make a real difference by improving residents' homes and living conditions.

Given the nature of this position, you will need to undergo a Standard Disclosure and Barring Service (DBS) Check at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offences. Additionally, certain roles may be subject to additional pre-employment checks.

To learn more about the checks included in this process, please click on the following link: National Security Vetting

Our Commitments

WPS is proud to be an employer where anyone can thrive, and we welcome applications from candidates of all backgrounds. We encourage you to apply even if you don't meet every requirement, as we value transferable skills and assess all applications fairly.

We don't discriminate based on a criminal record; all applications are reviewed on an individual basis against the requirements of the role. Some roles may require additional checks due to the nature of the work.

As a Disability Confident Leader, we offer an interview to applicants with a disability who meet the minimum criteria for the role and opt into the Disability Confident scheme. Reasonable adjustments are available; please contact us at wpsrecruitment@wates.co.uk.