IT Business Analyst

IT Business Analyst

📍 Finsbury Park
💰 Competitive Salary + Benefits
📄 Permanent | Full-Time

Help Shape the Future of Technology in Property Services

Are you an experienced IT Business Analyst who enjoys turning complex business challenges into practical technology solutions?

We're looking for a commercially aware and technically curious Business Analyst to join our growing team. You'll work at the heart of business change, collaborating with operational stakeholders, architects, technical teams, and third-party suppliers to deliver solutions that drive efficiency, improve customer experience, and support long-term growth across our property services operations.

This is an exciting opportunity to play a key role in major technology initiatives, including workforce management, scheduling, systems integration, and digital transformation projects.

What You'll Be Doing

✅ Engage with stakeholders to understand business problems, objectives, and opportunities for improvement.

✅ Elicit, analyse, and document functional and non-functional requirements.

✅ Translate business needs into clear technical specifications, user stories, and acceptance criteria.

✅ Map business processes, systems, integrations, and data flows to support solution design.

✅ Define API, interface, reporting, data migration, and integration requirements.

✅ Facilitate workshops and build effective relationships across business and technical teams.

✅ Support solution design, testing, UAT, implementation, and transition into service.

✅ Work closely with internal IT teams and external suppliers to ensure successful delivery of technology solutions.

✅ Contribute to continuous improvement of business analysis practices and standards.

What We're Looking For

✔ Proven experience as a Business Analyst or Technical Business Analyst delivering IT and business change projects.

✔ Strong understanding of systems integration, APIs, data flows, SaaS platforms, and cloud-based solutions.

✔ Experience working across the full project lifecycle, from requirements gathering through to implementation.

✔ Excellent stakeholder management, communication, and facilitation skills.

✔ Ability to translate technical concepts into language that non-technical audiences can understand.

✔ Experience developing business cases, requirements documentation, and process maps.

✔ A proactive and delivery-focused approach with strong analytical skills.

Desirable Experience

⭐ Experience within Property Services, Social Housing, Housing Maintenance, Facilities Management, or a similar operational environment.

⭐ Experience working with ERP, Workforce Management, Scheduling, or Mobile Workforce solutions.

⭐ Knowledge of Microsoft Azure, Power Platform, and Microsoft 365 technologies.

⭐ Experience working within Agile delivery environments using Azure DevOps or Jira.

⭐ Understanding of data mapping, migration, SQL, and reporting requirements.

⭐ BCS, IIBA, or relevant Business Analysis qualifications.

Why Join Us?

🌟 Be part of a forward-thinking organisation investing heavily in technology and operational excellence.

🌟 Work on impactful projects that improve services for customers and frontline teams.

🌟 Collaborate with talented stakeholders across the business and technology functions.

🌟 Excellent opportunities for professional development and career progression.

Ready to Make an Impact?

If you're passionate about delivering technology solutions that solve real business challenges and want to play a key role in shaping the future of Property Services, we'd love to hear from you.

Apply today and take the next step in your Business Analysis career. 🚀