Knowledge Coordinator

At Wates Smartspace, we create, revitalise and maintain the spaces where people work, learn, live and thrive. Our teams deliver exceptional fit out, refurbishment, engineering and facilities management solutions for customers across the UK.

We are looking for a proactive and highly organised Knowledge Coordinator to join our growing team. This is an exciting opportunity for someone passionate about knowledge management, collaboration and continuous improvement to play a key role in ensuring critical business information, best practice and lessons learned are captured, maintained and shared effectively across the business.

As Knowledge Coordinator, you will help drive a culture of knowledge sharing by supporting project teams, operational functions and business leaders to access, manage and utilise information that enhances decision-making, efficiency and service delivery.

Key Responsibilities

Knowledge Management & Information Sharing

• Develop, maintain and improve knowledge management processes and systems across Smartspace.
• Coordinate the collection, organisation and publication of business-critical information, case studies, lessons learned and best practice guidance.
• Ensure knowledge repositories, SharePoint sites and collaboration platforms remain current, accessible and user-friendly.
• Support the development of a structured approach to document management and information governance.
• Promote effective knowledge-sharing behaviours across teams and functions.

Content Development & Administration

• Create, edit and maintain content including procedures, guidance documents, templates and process maps.
• Ensure documentation is accurate, consistent and aligned with company standards and branding.
• Support teams in capturing project successes, innovations and operational improvements.
• Monitor and review content regularly to ensure relevance and compliance.

Stakeholder Engagement

• Build strong relationships with operational teams, project managers, business improvement specialists and subject matter experts.
• Facilitate workshops, meetings and knowledge-sharing sessions to capture expertise and lessons learned.
• Provide guidance and support to colleagues on knowledge management tools and best practices.
• Act as a central point of contact for knowledge-related queries and requests.

Reporting & Continuous Improvement

• Track knowledge management activities, usage metrics and engagement levels.
• Produce regular reports and insights to identify opportunities for improvement.
• Support business improvement initiatives by identifying trends, common challenges and areas for greater collaboration.
• Contribute to the development of innovative approaches to knowledge sharing and organisational learning.

About You

We are looking for an individual who combines excellent organisational skills with a passion for collaboration, communication and continuous improvement.

Essential Skills & Experience

• Previous experience in a knowledge management, information management, project coordination, business support or administrative role.
• Strong document management and content coordination experience.
• Excellent written and verbal communication skills.
• High level of attention to detail with strong organisational abilities.
• Experience using Microsoft 365 applications, particularly SharePoint, Teams, Word, Excel and PowerPoint.
• Ability to manage multiple priorities and work effectively to deadlines.
• Strong stakeholder management and relationship-building skills.
• Experience identifying process improvements and implementing effective solutions.