Quality Systems and Performance Lead

We have an exciting opportunity for a Quality Systems and Performance Lead to join our Group Supply Chain team.

At Wates, we're committed to driving continuous improvement, enhancing quality performance and embracing digital innovation across our business. As our Quality Systems and Performance Lead, you'll play a pivotal role in shaping and delivering quality improvement initiatives that create measurable value, improve operational performance and strengthen quality culture across the Group.

This is an opportunity to work on high-impact programmes, lead the development of digital quality systems, and collaborate with stakeholders across our divisions and supply chain partners to improve quality outcomes and deliver operational excellence.

ABOUT THE ROLE

As Quality Systems and Performance Lead, you will support and coordinate Group-wide quality and supply chain improvement initiatives, helping to develop, implement and embed digital quality systems, supplier performance frameworks and quality assurance processes.

You'll lead a variety of cross-functional projects, including the ongoing development of Dalux, implementation of the Digital Quality Roadmap, supplier performance management initiatives, quality reporting and assurance programmes, ensuring they deliver tangible business benefits.

Key Responsibilities

• Lead the delivery of quality and supply chain improvement projects, ensuring agreed milestones, benefits, risks and budgets are effectively managed.
• Drive the ongoing development and optimisation of Dalux and associated digital quality systems to support future business requirements.
• Own and develop Group quality, assurance and supplier performance reporting, delivering meaningful insights, trends and improvement opportunities.
• Manage supplier performance and assurance frameworks that improve visibility and management of supply chain quality outcomes.
• Develop and maintain governance processes, dashboards and performance measures that support strategic decision-making.
• Engage and influence stakeholders across Group Functions, Divisions and external partners to drive adoption of quality initiatives and change programmes.
• Support the development of quality standards, competency frameworks, best practice guidance and lessons learned processes.
• Analyse and report on Whole Life Cost of Quality metrics, identifying risks, trends and opportunities for improvement.
• Champion continuous improvement initiatives that reduce defects, improve quality outcomes and enhance customer satisfaction.

WHAT WE'RE LOOKING FOR

We're looking for someone who combines strong quality management expertise with a passion for digital innovation, data-driven decision making and stakeholder engagement.

Essential Experience & Knowledge

• Strong understanding of Quality Management Systems and continuous improvement methodologies.
• Experience working with supplier performance management, assurance frameworks and quality metrics.
• Knowledge of digital quality platforms and business process transformation.
• Experience managing projects, programmes and governance frameworks.
• Understanding of Building Safety Act requirements and Golden Thread principles.
• Experience producing dashboards, data analytics and performance reporting.
• Knowledge of stakeholder engagement and organisational change methodologies.

Qualifications

• Degree in Mechanical Engineering, Civil Engineering, Manufacturing Engineering, Construction Management, Quality Management or a related discipline.
• Six Sigma Green Belt (desirable).
• ISO 9001 Internal Auditor or Lead Auditor qualification (desirable).
• Chartered Quality Institute (CQI) membership (desirable).

IT'S A GREAT FIT IF YOU:

• Are passionate about driving continuous improvement and quality excellence.
• Enjoy using data, systems and technology to solve problems and influence decisions.
• Build strong relationships and can engage stakeholders at all levels across a complex organisation.

WHAT YOU'LL BRING

• Experience managing multiple projects and priorities in a structured and organised way.
• Strong analytical and problem-solving skills, with the ability to translate data into actionable insights.
• Excellent communication and influencing skills.
• A collaborative approach and the ability to build trust across diverse stakeholder groups.
• Experience supporting capability development, coaching and knowledge-sharing initiatives.
• Strong report writing, presentation and governance skills.

Our commitments:  

Wates is proud to be an employer where anyone can thrive, and we welcome applications from candidates of all backgrounds.  We encourage you to apply even if you don't meet every requirement, as we value transferable skills and assess all applications fairly.

We don't discriminate based on a criminal record; all applications are reviewed on an individual basis against the requirements of the role. Some roles may require additional checks, due to the nature of the work.  As a Disability Confident Leader, we offer an interview to applicants with a disability who meet the minimum criteria for the role and opt in to the Disability Confident scheme.  Reasonable adjustments are available, please contact us at recruitment@wates.co.uk