Repairs Supervisor

🏗️ Join Our Team – Repairs Supervisor (Crawley)

We're looking for a proactive and experienced Repairs Supervisor to oversee the delivery of responsive repairs across our housing maintenance contract in Crawley. This role is ideal for someone with strong trade knowledge 🔨, excellent leadership skills, and a passion for delivering high-quality repairs services for our clients and residents.

If you enjoy leading teams, driving performance, and ensuring repairs are completed safely, efficiently, and to a high standard, this could be the perfect next step in your career.

🔧 Your Role Will Include:

📍 Supervising the day-to-day delivery of responsive repairs across the Crawley contract.

👷 Leading and supporting operatives and subcontractors across multiple trades, driving productivity, quality, and performance.

📊 Working towards achieving and maintaining both client and WPS KPIs, including:

• Managing and reducing overdue repairs (WIP).
• Ensuring repairs are attended and completed within specified priority timeframes.
• Driving improvements in First Time Fix performance.
• Increasing operative productivity and jobs completed per day.
• Supporting the achievement of contractual performance measures.

📝 Undertaking property inspections, post-inspections, and quality audits to ensure works are completed to the required standard.

✅ Monitoring completed repairs, resolving issues, and ensuring excellent customer outcomes.

⚠️ Promoting and enforcing health & safety compliance across all activities.

💬 Acting as a key point of contact for customers, clients, and stakeholders, resolving queries and escalations professionally.

🤝 Working closely with planners, contract managers, and operational teams to ensure the effective delivery of responsive repairs.

📈 Identifying opportunities to improve service delivery, operational performance, and customer satisfaction.

📋 What We're Looking For:

🎓 SSSTS (Site Supervisor Safety Training Scheme) or equivalent.

🔨 Strong trade background with extensive knowledge of responsive repairs and maintenance.

📜 NVQ Level 2 or equivalent in a relevant trade (desirable).

🏠 Knowledge of Awaab's Law, HHSRS (Housing Health and Safety Rating System), and wider housing compliance requirements would be beneficial.

🏢 Previous supervisory experience within social housing, responsive repairs, or property maintenance.

🧭 Ability to manage multiple priorities in a fast-paced operational environment.

💡 Excellent communication, leadership, organisation, and problem-solving skills.

📊 Proven experience managing KPIs, workforce performance, quality standards, and customer satisfaction.

🚗 Full UK driving licence.

🎁 What You'll Get:

🤝 A supportive and collaborative working environment.

📈 Opportunities for career progression, training, and professional development.

💰 Competitive salary and benefits package.

🚗 Company vehicle or vehicle allowance (where applicable).

🏖️ Generous holiday entitlement and pension scheme.

🌟 The opportunity to play a key role in delivering essential repairs services and making a real difference to local communities.