Resident Liaison Officer

Overview

WPS are seeking an experienced Resident Liaison Officer to join our Planned Maintenance team covering the Leamington Spa area.

You'll be the key link between residents and operational teams, helping to ensure planned improvement works are delivered with excellent customer service and clear communication throughout. This is a fantastic opportunity for someone who enjoys working with people, building relationships and making a positive difference within local communities.

Key Points About the Role

• Working closely with residents within occupied social housing.
• Acting as the main point of contact before, during and after works.
• Building trust and maintaining positive customer relationships.
• Supporting planned maintenance and refurbishment programmes.
• Long-term opportunity within a growing division.

Key Duties

As Resident Liaison Officer, you'll play a vital role in ensuring residents remain informed, supported and engaged throughout the delivery of works.

Responsibilities include:

• Keeping residents updated on programme dates, progress and activities.
• Managing resident enquiries and resolving issues in a timely manner.
• Conducting resident visits and welfare checks where required.
• Supporting vulnerable residents throughout the customer journey.
• Coordinating appointments and access arrangements.
• Working closely with site teams, clients and stakeholders.
• Gathering resident feedback and promoting customer satisfaction.
• Maintaining accurate records and project communications.

Experience Required

• Previous experience in a Resident Liaison Officer, Tenant Liaison Officer, Customer Service or community-focused role.
• Experience working within social housing, planned maintenance or construction environments would be advantageous.
• Excellent communication and relationship-building skills.
• Ability to manage challenging situations with professionalism and empathy.
• Strong organisational skills and attention to detail.
• Full UK Driving Licence (essential).

What We Offer

• Ongoing training and professional development.
• Long-term career investment and progression opportunities.
• Exposure to large-scale social housing and planned maintenance projects.
• Benefits package can be discussed during the recruitment process.

What's Great About Us?

Wates Property Services are part of the Wates Group which is a family-owned business with over 125 years of history. Our Planned Maintenance division is a key area of growth, creating excellent opportunities for career development. We believe in recognising talent from within and are committed to investing in our people through promotion, training and long-term career progression.