Supervisor

Location: Enfield
Business Unit: Wates Property Services (WPS)

The Role

Wates Property Services is looking to recruit an experienced Supervisor to join our team in Enfield.

As a Supervisor, you will be responsible for overseeing the day-to-day delivery of repairs, maintenance and refurbishment works across a designated area, ensuring that works are completed safely, on time, within budget and to the highest quality standards.

You will lead and support operatives and subcontractors, drive performance against key service targets and deliver excellent customer service, while ensuring compliance with all health and safety requirements.

Key Responsibilities

• Supervise the delivery of responsive repairs, planned maintenance and refurbishment works.
• Manage and support a team of operatives and subcontractors, ensuring productivity and quality standards are achieved.
• Undertake pre-inspections, post-inspections and quality assurance checks.
• Ensure all works are completed in line with contractual requirements, specifications and service level agreements.
• Monitor performance against KPIs, productivity targets and customer satisfaction measures.
• Ensure full compliance with health and safety legislation, company procedures and best practice.
• Investigate and resolve operational issues, complaints and escalations in a timely manner.
• Liaise effectively with planners, clients, residents and internal teams to ensure smooth service delivery.
• Manage materials, resources and subcontractor performance to achieve value for money.
• Maintain accurate records and ensure all works are correctly recorded on company systems.
• Support continuous improvement initiatives and identify opportunities to enhance operational performance.

About You

Essential

• Previous experience working within a Supervisory role in repairs, maintenance, refurbishment or planned works
• Strong understanding of social housing maintenance environments
• Experience managing direct labour and subcontractors
• Excellent communication and stakeholder management skills
• Strong organisational and problem-solving abilities
• Good knowledge of health and safety legislation and safe systems of work
• Ability to manage multiple workstreams and priorities
• Full UK Driving Licence
• SSSTS qualification or equivalent

Desirable

• NVQ Level 3 in a relevant construction or trade discipline
• IOSH Managing Safely
• Experience working for a housing association, local authority or property services contractor
• Knowledge of property maintenance systems such as DRS, Opti-Time or similar

What We Offer

Competitive salary and benefits package

Company vehicle or vehicle allowance

Pension scheme

Life assurance

Employee assistance programme

Training and career development opportunities

Flexible benefits package

Opportunity to work with one of the UK's leading property services providers

Our commitments:  

Wates is proud to be an employer where anyone can thrive, and we welcome applications from candidates of all backgrounds.  We encourage you to apply even if you don't meet every requirement, as we value transferable skills and assess all applications fairly.

We don't discriminate based on a criminal record; all applications are reviewed on an individual basis against the requirements of the role. Some roles may require additional checks, due to the nature of the work.  As a Disability Confident Leader, we offer an interview to applicants with a disability who meet the minimum criteria for the role and opt in to the Disability Confident scheme.  Reasonable adjustments are available, please contact us at recruitment@wates.co.uk