Technical Services Manager

WPS | Facilities Management
Location: Drummond Street, London
Client: Aviva

Join us as a Technical Services Manager

We are seeking an experienced and driven Technical Services Manager to lead the delivery of hard FM services for our prestigious client, Aviva, based at their Drummond Street office in London.

This is an excellent opportunity for a technically strong facilities management professional to take ownership of building engineering performance, compliance, maintenance delivery, and contractor management within a high-profile corporate environment. You'll play a key role in ensuring the safe, efficient, and compliant operation of critical building services while driving service excellence and continuous improvement.

The Role

As Technical Services Manager, you will be responsible for the operational management and performance of all hard services across the site, ensuring statutory compliance, engineering excellence, and exceptional customer service.

Working closely with the client, suppliers, and the wider WPS team, you will provide technical leadership, manage service delivery, and ensure all maintenance activities are completed safely, efficiently, and to the highest standard.

Key Responsibilities

• Lead the delivery of planned and reactive maintenance across all building engineering systems.
• Ensure full compliance with statutory, regulatory, client, and company requirements.
• Manage specialist contractors and service partners, monitoring performance against agreed KPIs and SLAs.
• Oversee building systems including HVAC, electrical, mechanical, BMS, water hygiene, and life safety systems.
• Drive a strong health, safety, environmental and quality culture across the site.
• Support the planning and delivery of minor works and capital projects.
• Monitor asset performance and identify opportunities to improve reliability, efficiency and sustainability.
• Conduct technical audits, inspections, and compliance reviews.
• Manage permit-to-work processes and ensure safe systems of work are adhered to.
• Develop and maintain strong working relationships with the client and key stakeholders.
• Produce operational and performance reports, providing technical insight and recommendations.
• Support business continuity planning and critical incident management where required.
• Identify and deliver continuous improvement initiatives that enhance service delivery and customer experience.

About You

We're looking for a confident and knowledgeable technical professional who is passionate about delivering first-class facilities management services.

Essential Experience

• Experience in a Technical Services Manager, Engineering Manager, Contract Manager, Building Services Manager, or similar role within Facilities Management.
• Strong knowledge of hard FM service delivery within commercial or corporate environments.
• Experience managing maintenance contracts, specialist suppliers, and engineering teams.
• Proven understanding of statutory compliance and engineering best practice.
• Experience working within a customer-focused environment with responsibility for client relationships.
• Strong knowledge of M&E building services and critical infrastructure.

Qualifications

• Relevant technical qualification in Mechanical, Electrical or Building Services Engineering.
• IOSH Managing Safely or equivalent health and safety qualification.
• Demonstrable understanding of current facilities management legislation and compliance requirements.

Skills & Attributes

• Excellent communication and stakeholder management skills.
• Strong leadership and people management capability.
• Commercial awareness and budget management experience.
• Highly organised with strong problem-solving abilities.
• Ability to make informed decisions in a fast-paced operational environment.
• Proactive, collaborative and results-driven approach.
• Commitment to continuous improvement and service excellence.

Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. 

To learn more about the checks included in this process, please click on the following link: National Security Vetting