Tenant Liaison Officer

12 month Fixed Term Contract 

WPS have an exciting opportunity for a Resident Liaison Officer to join our Planned Maintenance team, supporting a long-term social housing client across based in Walsall  however will be traveling to jobs throughout the Midlands, mainly Wolverhampton, Birmingham, Stoke on Trent, Stafford, Lichfield  

This is a key role where you'll act as the main point of contact between residents, site teams, and the client ensuring works are delivered smoothly while maintaining a positive customer experience throughout.

Key responsibilities

• Act as the primary point of contact for residents, keeping them informed before, during and after works
• Ensure residents fully understand the planned works programme and access requirements
• Build strong relationships with residents, site teams, and stakeholders
• Support the delivery of planned works programmes on time, safely, and to a high standard
• Manage and resolve complaints, concerns, and access issues in a professional and timely manner
• Coordinate property access and highlight any vulnerable resident needs or adjustments required
• Attend and support resident meetings, community events, and client reviews
• Maintain accurate records and ensure clear communication across all parties

About you

We're looking for someone who is customer-focused, organised, and confident communicating with a wide range of people.

You will ideally have:

• ✅ Previous experience as a Resident Liaison Officer (RLO) or similar customer-facing role within social housing or construction
• ✅ Strong customer service and communication skills
• ✅ Ability to manage challenging situations with empathy and professionalism
• ✅ Good organisation and problem-solving skills
• ✅ A full UK driving licence (essential due to travel across sites)

What you'll bring

• A genuine passion for delivering a positive resident experience
• The ability to build trust and rapport quickly
• A proactive, solutions-focused approach
• Strong attention to detail and ability to stay organised in a busy environment

Why join us?

• Opportunity to work on a long-term, secure contract with a valued social housing client
• Be part of a supportive and collaborative team environment
• Play a key role in improving homes and communities across the West Midlands

If you're looking for a role where you can make a real difference to residents' lives while supporting essential housing improvements, we'd love to hear from you.

Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. 

To learn more about the checks included in this process, please click on the following link: National Security Vetting