Customer Service Assistant

The Vacancy

We have a fantastic opportunity for an experienced Receptionist / Administrator to join the team out of our Leatherhead office, in creating a first-class front of house service on a full time basis (40 per week).

To be successful in this role, you will be responsible in setting high standards for both the visual image of all areas within the office and the services delivered to them, along with maintaining a visible presence & main point of contact always.

You will also be required to provide regular support to the Facilities Manager, including room bookings and catering management.

Your Key Accountabilities will include:

• Act as the first point of contact for the general public and all levels of staff, including external contractors, suppliers and VIP visitors either face to face or by telephone.

• Management of visitor booking system & room booking. Ensuring all meeting room are clean, tidy and maintained throughout the day.

• Assist in maintaining the security of the site, through monitoring staff access and validation of visitors and contractors.

• Assisting the team in maintaining and updating records, files and logbooks including Lost Property, Restricted key lists and transport delivery and collection information where required

We are looking for you to already have NVQ / SVQ in Customer Services Level 1-4 (Preferred but not essential) with an additional certification in office management a plus.

Already working in a similar role, you will have a professional attitude and appearance and be able to think on your feet when faced with various situations. You will have solid written and verbal communication, coupled with excellent organisational skills, and able to use MS office proficiently and have hands on experience with office equipment such as Printers and video conferencing facilities.

Work for Wates

Wates is one of the UK’s leading family-owned development, building and property maintenance companies.  Founded over 125 years ago, we have a proud legacy in the built environment.

We are driven by our purpose, ‘reimagining places for people to thrive’ and our three promises:

• Thriving places – working with customers, partners and communities to create places that are more sustainable, inclusive, and full of opportunity.
• Thriving planet – protecting nature and taking action on climate change by collaborating and innovating with our partners.
• Thriving people – creating opportunities and relationships so that everyone who works for and with us feels included, invested in and treated with care.

We are proud to be recognised as Gold Investors in People and as a Disability Confident employer.  We also ensure that our recruitment processes do not treat anyone less favourably due to an offending background.