ACT Team Leader

The Vacancy

We have an exciting opportunity for an Assurance Compliance Tool (ACT) Team Leader to join Wates with our Wates Property Services Facilities Management team in Milton Keynes. ACT is our bespoke software tool.

The ACT Team Leader will be the first point of escalation for the ACT Administrators and associated clients. As a Team Leader you will help to manage team workloads, contract champion set up and report on and internally drive compliance.

Key accountabilities will include:

• Oversee our daily deliverables
• Ensure the ACT processes are followed and escalations are managed internally where required
• Lead a team to drive compliance against internal benchmark
• Support and manage all new ACT client builds
• Support and manage resources required for all new contract mobilisations
• Support the ACT Manager with all system related issues
• Support the ACT Manager with all integration works and new development
• Regularly audit/review ACT processes
• Manage and support delivery of Administration related tasks within the function

We are looking for you to have relevant experience gained from working in a similar industry and environment.

To be successful in the role you be an excellent communicator with the ability to problem solve, multitask and work to tight deadlines. In addition, you will be commercially aware and ensure that all works are managed in guidance on contractual obligations, with no works progress without instruction /commercial governance from the respective AD.

A background in FM is desirable with a good understanding of SFG20 along with a basic understanding of asset maintenance and management.

Knowledge or understanding of L8 and HSG274 would be beneficial.

Work for Wates

Wates is one of the UK’s leading family-owned development, building and property maintenance companies.  Founded over 125 years ago, we have a proud legacy in the built environment.

We are driven by our purpose, ‘reimagining places for people to thrive’ and our three promises:

• Thriving places – working with customers, partners and communities to create places that are more sustainable, inclusive, and full of opportunity.
• Thriving planet – protecting nature and taking action on climate change by collaborating and innovating with our partners.
• Thriving people – creating opportunities and relationships so that everyone who works for and with us feels included, invested in and treated with care.

We are proud to be recognised as Gold Investors in People and as a Disability Confident employer.  We also ensure that our recruitment processes do not treat anyone less favourably due to an offending background.