Resident Liaison Officer

The Vacancy

We have an opportunity for a Resident Liaison Officer to join our Wates team within our Planned Maintenance division. You will be covering the Brent area working on Social Housing Decarbonisation Fund which will include, Scaffolding, Window & Curtain Wall Replacements, Brickwork & Concrete Repair, External Wall Insulation, etc. You will be delivering support to our residents on our social housing contracts.

Key Accountabilities will include:

• Set up, undertake and manage the Tenant/Customer/Resident Liaison Service across multiple sites.
• Attend regular client representative and tenant meetings to ensure highest level of customer service is provided at all times.
• Ensure a consistent approach to customer care is adopted,
• Manage the Tenant’s Complaints procedures as a point of escalation.
• Maintain and update the on-site Database to reflect on-going works.

You must have a full UK driving licence with access to a vehicle.

You will be an experienced RLO with proven track record of successfully managing the workload across planned maintenance programmes. As well as having a strong knowledge of internal and external programmes, you will be a strong communicator with excellent customer service and IT skills.

Work for Wates

Wates is one of the UK’s leading family-owned development, building and property maintenance companies.  Founded over 125 years ago, we have a proud legacy in the built environment.

We are driven by our purpose, ‘reimagining places for people to thrive’ and our three promises:

• Thriving places – working with customers, partners and communities to create places that are more sustainable, inclusive, and full of opportunity.
• Thriving planet – protecting nature and taking action on climate change by collaborating and innovating with our partners.
• Thriving people – creating opportunities and relationships so that everyone who works for and with us feels included, invested in and treated with care.

We are proud to be recognised as Gold Investors in People and as a Disability Confident employer.  We also ensure that our recruitment processes do not treat anyone less favourably due to an offending background.