Repairs Manager

The Vacancy

We have an opportunity for a Repairs Manager to join our Wates team within our Responsive Maintenance division. You will be based out of our Croydon office working on one of our social housing contracts delivering reactive maintenance to our residents.

Key Accountabilities will include:

• Lead a team of Supervisors, Administrators, Planners and Operatives
• Manage, monitor, review and oversee customer satisfaction across the contract
• Ensure that large multi-trade jobs are booked in by the scheduling team and are checked to clarify what trades and timeframes are required
• Responsible for operatives adhering to the attendance, mobile phone, driving, no smoking and alcohol and drugs policies, ensuring that if the policies and procedures are not followed the appropriate action is taken
• Work closely with Commercial team to identify and rectify Invoicing issues affecting contract profit and loss margins
• Ensure Health and Safety compliance in adherence with our Wates Operating Framework

We are looking for an experienced Contracts Manager who:

• Has Repairs and Maintenance sector experience
• Has a proven track record in managing large Maintenance contracts
• Has a proven track record in managing a large and diverse direct labour organisation and Supply Chain.
• Be fully compliant and has a proven track record in Health and Safety Management.
• Has proven commercial acumen in running large Maintenance contracts

You must have a full UK driving licence.

To be successful in this role you will be an excellent communicator able to influence at all levels, be highly organised and driven to achieve high levels of customer and client satisfaction.

Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant’s criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks.

To learn more about the checks included in this process, please click on the following link: National Security Vetting

Work for Wates

Wates is one of the UK’s leading family-owned development, building and property maintenance companies.  Founded over 125 years ago, we have a proud legacy in the built environment.

We are driven by our purpose, ‘reimagining places for people to thrive’ and our three promises:

• Thriving places – working with customers, partners and communities to create places that are more sustainable, inclusive, and full of opportunity.
• Thriving planet – protecting nature and taking action on climate change by collaborating and innovating with our partners.
• Thriving people – creating opportunities and relationships so that everyone who works for and with us feels included, invested in and treated with care.

We are proud to be recognised as Gold Investors in People and as a Disability Confident employer.  We also ensure that our recruitment processes do not treat anyone less favourably due to an offending background.