Business services

Administrator (Health and Safety)

Join Us as a site based Administrator on a High-Profile, Groundbreaking ProjectAre you ready to make an impact and elevate your career in the construction industry? Wates are on the hunt for a proactive and passionate Administrator to join our renowned Major Projects Team. Based on site within Northern Home Counties, you’ll be part of a team that delivers some of the region’s most technically complex and innovative projects, shaping the world of tomorrow.Why Choose Wates?At Wates, we’re not just building projects; we’re building futures. Our teams thrive on challenging the status quo, pushing boundaries, and driving excellence. If you’re excited by the prospect of supporting cutting-edge construction projects, bringing fresh ideas to the table, and growing with one of the most forward-thinking companies in the industry, this is the role for you.Your Role as an Administrator:As a pivotal member of our team, you’ll play a key role in ensuring the smooth running of our project sites. Your work will empower our engineers and construction teams to deliver at their best. From coordinating day-to-day site activities to maintaining top-tier compliance, you’ll be at the heart of the action.In this role, you will:✅ Be the Backbone of the Team: Provide essential support to project and site-based teams, keeping everything running like clockwork.✅ Drive Operational Excellence: Oversee all administrative activities to ensure the seamless execution of project works.✅ Ensure Quality & Compliance: Take charge of auditing, maintaining, and training to uphold company standards across all sites.✅ Champion Health & Safety: Support the team in achieving or surpassing Health and Safety benchmarks.What Makes This Role Unique?This isn’t just another admin role—it’s your chance to be part of a high-performing team that’s redefining what’s possible in construction. Your work will directly contribute to the success of landmark projects, giving you a front-row seat to see your efforts transform communities.What's in it for you? Competitive salary & profit share scheme Flexible working Car Allowance / Company Car * Travel covered to any of our sites* Extensive corporate benefits including, Private Medical, Pension 8% employers contribution, Health and Wellness programme, 26 days holidays + bank holidays and much more… One of the best learning and development programmes which is customizable to support your career progression goals. (c.7000 training sessions delivered year to date across the WATES Group) Industry leading family leave benefits to included 26 weeks fully paid maternity, 12 weeks fully paid paternity. (*Subject to role…….) Ready to Build Your Future?If you’re ambitious, adaptable, and eager to leave your mark in the construction industry, Wates is the place for you. Let’s create tomorrow togetherTo find out more about LIFE AT WATES please click on the following link https://www.wates.co.uk/careers/ We are always looking for a variety of new talent to join our teams, to help us grow and innovate as a business. Although you may not have all of the skills listed, many of them may be transferable to other roles within the WATES Group. If you would like clarity on any of our vacancies or to discuss career opportunities in strict confidence, please contact our In-House Recruitment Team directly via recruitment@wates.co.uk and one of us will get in touch as soon as possible. As a responsible and inclusive employer, we are committed to equality and are proud to have been recognised for this through a range of accolades including gold accreditation with Investors in People, we are also a Disability Confident employer. Being a family owned, business means we understand and value long term relationships Given the nature of this position, you will need to undergo a Baseline Personnel Security Standard Check (BPSS) as well as Enhanced Level 1 for entry to a live prison which will be done at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks.    To learn more about the checks included in this process, please click on the following link: National Security Vetting 

Scheduler

Here at Wates, we have an opportunity for a Scheduler to join our scheduling team in the Swadlincote area. You will be part of the Wates Living Space Responsive team allocating works to several operative’s daily, ensuring productivity and providing a good customer service to our client and residents.Traditionally this is an office-based role working Monday to Friday 8am – 5pm so ideally you will be commutable to Swadlincote area and be comfortable with this schedule. Key Accountabilities will include: Schedule works into diaries for up to 20 operatives daily ensuring diaries are full and immediate attention is given to allocate work to operatives when they become free. Check the system for emergencies and manage within a timely manner to ensure targets are meet Respond to telephone variations by seeking approval from duty surveyor so operatives may continue the site through to completion Arrange inspections for supervisors Provide a high-quality service to our client on a face-to-face basis Working within a team to achieve goals and targets achieving daily targets of a minimum of 60 allocations each day of new ordersWe are looking for you to have relevant experience gained from working in a similar industry and environment ie planning, scheduling, logistics. Construction/property services would be ideal but not a must.To be successful in the role you be an excellent communicator with the ability to problem solve, multi task and work to tight deadlines.Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks.To learn more about the checks included in this process, please click on the following link: National Security Vetting

Client Support Operator

CLIENT SUPPORT OPERATORAre you providing amazing customer service in your current role but ready for the next step? We are currently recruiting for a Customer Care Advisor to join our fabulous team on a full time, permanent basis based in Leeds, Yorkshire.We’re looking for someone who has a passion for delivering outstanding customer service whilst being professional and friendly at all times! Ideally, you will have previous experience of working on an FM Helpdesk, with strong customer service skills: • Delivering great customer service to our clients and contractors • Building outstanding working relationships with our clients, contractors and other functions within the business • Managing emails and phone calls • Dealing with enquiries from clients and contractors • Supporting clients and contractors with any queries • Assigning jobs to contractors within an agreed time frame • Chasing up jobs that have not been accepted/attended to • Managing and updating business-critical issues daily • Updating systems to ensure complete transparency • Ensuring that maintenance work is processed in a timely manner • Communicating with contractors daily, to minimise overdue work • Challenging unnecessary call-outs and response times • Working closely with site managers and engineers to ensure a one-team approach to management of maintenance issues • Operating and being measured against business KPIs • Demonstrating professionalism at all times This particular position will involve the raising and administration of a high volume of quoted works so if that is a process you are familiar with then please apply! To be successful you’ll need to be: • Tenacious and results orientated • IT literate • Confident, efficient and reassuring on the phone • Great at prioritising and multi-tasking • Friendly and professional • Looking for ways we can do things better • Ambitious and keen to progress We’ll give you full training as part of your induction as well as the opportunity to make the role your own. You’ll be part of a close, fun team and be fundamental to shaping the future success of Customer Care within Wates FM and of course your own career aspirations! WPS Facilities Management successfully provides Facilities Management services in technically demanding environments, and our portfolio includes some of the UK’s best-known companies, providing stand-alone hard services, planned and reactive maintenance and technically led FM solutions to single and multi-site operations.WHAT WE OFFER Competitive salary Extensive corporate benefits including, Pension 5% employers’ contribution, Health and Wellness programme, 22 days holidays + bank holidays and much more… Excellent range of learning and development activity to support your career progression. Industry leading family leave benefits to included 26 weeks fully paid maternity, 12 weeks fully paid paternity. To find out more about LIFE AT WATES please click on the following link https://www.wates.co.uk/careers/ We are always looking for a variety of new talent to join our teams, to help us grow and innovate as a business. Although you may not have all the skills listed, many of them may be transferable to other roles within the WATES Group. If you would like clarity on any of our vacancies, discuss career opportunities in strict confidence or need anything to make our recruitment process easier, please contact our In-House Recruitment Team directly or via recruitment@wates.co.uk and one of us will get in touch as soon as possible. As a responsible and inclusive employer, we are committed to equality and are proud to have been recognised for this through a range of accolades including gold accreditation with Investors in People, we are also a Disability Confident employer. Being a family owned, business means we understand and value long term relationships.

Client Support Advisor

The VacancyCLIENT SUPPORT ADVISOR Are you providing amazing customer service in your current role but ready for the next step? We are currently recruiting for a Client Support Advisor to join our fabulous team on a full time, permanent basis based in Manchester. We’re looking for someone who has a passion for delivering outstanding customer service whilst being professional and friendly at all times! It’d be amazing (but not essential) if you have previous experience of working on an FM Helpdesk in a busy environment because this is what you’ll be doing: • Delivering great customer service to our clients and contractors • Building outstanding working relationships with our clients, contractors and other functions within the business • Managing emails and phone calls • Dealing with enquiries from clients and contractors • Supporting clients and contractors with any queries • Assigning jobs to contractors within an agreed time frame • Chasing up jobs that have not been accepted/attended to • Managing and updating business-critical issues daily • Updating systems to ensure complete transparency • Ensuring that maintenance work is processed in a timely manner • Communicating with contractors daily, to minimise overdue work • Challenging unnecessary call-outs and response times • Working closely with site managers and engineers to ensure a one-team approach to management of maintenance issues • Operating and being measured against business KPIs • Demonstrating professionalism at all times This particular position will involve the raising and administration of a high volume of quoted works so if that is a process you are familiar with then please apply! To be successful you’ll need to be: • Tenacious and results orientated • IT literate • Confident, efficient and reassuring on the phone • Great at prioritising and multi-tasking • Friendly and professional • Looking for ways we can do things better • Ambitious and keen to progress We’ll give you full training as part of your induction as well as the opportunity to make the role your own. You’ll be part of a close, fun team and be fundamental to shaping the future success of Customer Care within Wates FM and of course your own career aspirations! WPS Facilities Management successfully provides Facilities Management services in technically demanding environments, and our portfolio includes some of the UK’s best-known companies, providing stand-alone hard services, planned and reactive maintenance and technically led FM solutions to single and multi-site operations. This is an office based position. WHAT WE OFFER Competitive salary Extensive corporate benefits including, Private Medical, Pension 5% employers’ contribution, Health and Wellness programme, 22 days holidays + bank holidays and much more… Excellent range of learning and development activity to support your career progression. Industry leading family leave benefits to included 26 weeks fully paid maternity, 12 weeks fully paid paternity. To find out more about LIFE AT WATES please click on the following link https://www.wates.co.uk/careers/ Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting