Business services

Client Support Administrator

CLIENT SUPPORT ADMINISTRATOR We have an exciting opportunity for an experienced, full time Client Support Administrator to join the team at our offices in Southampton, to support Wates FM in delivering a comprehensive, first-class, maintenance service. This role provides a positive, professional, and seamless link between all members of the management team and support all staff working on the account and ensures the effective provision of help desk and financial administration. ABOUT THE ROLE It is important to us that we get the right person for the role so, to be seriously considered, it would be great if you can bring us strong administration experience in a busy, client-driven environment, and experience of having worked in Facilities Management before and working knowledge of CAFM systems (elog systems). NVQ / SVQ in Customer Services Level 1-4 (Preferred but not essential) We do need you to have solid written and verbal communication skills, as well as highly PC literate with proficiency in the use of Microsoft Office Suite, Concept Evolution and other IT systems, and the ability to multitask and manage your time effectively, prioritising the right tasks. This is a terrific opportunity to progress your career as part of a talented, diverse, and supportive team. Some of the other Key Accountabilities as Client Support Administrator include: Workflow management of all jobs through CAFM system. Logging, updating, closure and reporting against all PPM and reactive tasks. Assignment and allocation of jobs to be tasked through the site Account Manager and Supervisor. Procurement through the systems for parts, materials or contracted services required by Wates and Client team. This may include obtaining pricing for quotes as requested by the site Account Manager or Supervisor. Administration of cash processes required by Wates and Client, including management of accounts payable workflows and financial housekeeping activities. Administration and management of compliance records and documentation through ACT, Client systems and logbooks held on site. You will face a wide variety of demands every day so it is vital you can prioritise and work through them whilst remaining cool, calm, and composed. WPS successfully provides Facilities Management services in technically demanding environments, and our portfolio includes some of the UK’s best-known companies, providing stand-alone hard services, planned and reactive maintenance and technically led FM solutions to single and multi-site operations. This is an office based position. WHAT WE OFFER Competitive salary Extensive corporate benefits including, Private Medical, Pension 5% employers’ contribution, Health and Wellness programme, 22 days holidays + bank holidays and much more… Excellent range of learning and development activity to support your career progression. Industry leading family leave benefits to included 26 weeks fully paid maternity, 8 weeks fully paid paternity. To find out more about LIFE AT WATES please click on the following link https://www.wates.co.uk/careers/    Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting

Lead Data Analyst

Lead Data Analyst We are seeking a highly skilled Lead Data Analyst to join our growing Data & Analytics team. This is a technical leadership role focused on delivering robust analytics solutions and ensuring development standards are upheld. You will act as the key link between business requirements and technical execution, enabling data-driven decision-making across the organisation. Key Responsibilities Technical Data Engineering & Modelling Transform raw, complex datasets into structured, high-quality data models within Azure and Power BI. Deep knowledge of deployment processes and components of implementation: Architecture, DevOps and Pipelines. Design and implement complex modelling concepts/semantic models (e.g., many-to-many joins, filtering considerations) with requirements traceability. Ensure SQL development code is intuitive, and performance is considered at all stages. Create calculated measures using DAX, ensuring scalability and performance. Develop dashboards and curated datasets for business consumption, aligned with Data Governance standards and best practice User Experience. Where standards do not exist, lead their creation and implementation. Team Leadership & Process Implement a robust Peer Review and Pull Request approach: mentor team members and uphold secure development protocols. Ensure adherence to agreed standards and best practice regarding performance and maintenance. Where no policy exists, develop protocols. Oversee the full development life cycle: design, testing, deployment, documentation, and user sign-off. Embed Agile principles, ensuring technical detail meets the ‘REFINED’ standard. Challenge requirements and guide process improvements. Skills Development & Training Create and deliver training materials for team members and business units, promoting upskilling and a data-driven culture. Support & Incident Management Manage the ServiceNow queue for in-life data support, ensuring timely and accurate resolution of issues within SLA, while keeping stakeholders informed. Requirements Knowledge & Experience Proven ability to engineer and transform raw data into optimised data models within Azure and Power BI. Strong background in data analysis, modelling, and visualisation. Expert in DAX, SQL, Python, and data notebooks (Jupyter or Azure Synapse). Proficient in Power BI, Azure Data Lake, and data modelling best practices. Experience managing data projects and stakeholder expectations. Experience developing processes and protocols around standards and governance. Technical Skills Power BI (including Power BI Aggregates) & DAX / DAX Studio Azure Synapse or Jupyter Notebooks Vertipaq Analyser Microsoft Data Lake SQL & Python (or similar) Qualifications Degree required, preferably in Information Technology, Computer Science, Data Analytics, or a related field Hybrid (minimum 2 days in office per week) What We Offer Competitive salary Flexible working Travel covered to any of our sites (subject to HMRC advisory rates) Extensive corporate benefits including Private Medical, Pension (8% employer contribution), Health and Wellness programme, 26 days holiday + bank holidays and much more… Excellent range of learning and development activity to support your career progression Industry-leading family leave benefits including 26 weeks fully paid maternity and 12 weeks fully paid paternity Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting

HR Analytics Coordinator

HR Analytics Coordinator📍 Location: Finsbury Park / Flexible – Anywhere in the UK🏢 Company: WPS About the RoleAre you passionate about turning data into actionable insights? Join WPS as an HR Analytics Coordinator and play a key role in shaping HR strategies through data-driven decision-making. This role is perfect for someone who loves working with dashboards, reports, and analytics to make a real impact on people processes.What You’ll Do Create & Maintain Dashboards: Build engaging HR dashboards using Power BI and Excel to visualize key metrics. Deliver Reports: Produce accurate, timely HR reports and automate recurring tasks for efficiency. Improve Processes: Identify opportunities to streamline data workflows and enhance reporting. Support HR Projects: Use analytics to uncover trends and inform strategic HR initiatives. Ensure Data Integrity: Validate and clean HR data while maintaining confidentiality and compliance with Data Protection laws. Assist Cyclical HR Activities: Provide accurate data for salary reviews, talent planning, and succession processes.What We’re Looking For Technical Skills: Proficiency in Excel, Power BI, and ideally experience with HRIS systems. Analytical Mindset: Strong numerical and problem-solving skills with attention to detail. Organisational Skills: Ability to manage multiple priorities and meet deadlines. Qualifications: Degree in Data Analytics, Computer Science, HR, or related field (preferred). CIPD qualification (desirable). Behaviours We Value Care: Committed to people, performance, and community. Fairness: Inclusive, respectful, and transparent. Innovation: Always looking for better ways to work and improve efficiency.Why Join Us? Be part of a forward-thinking HR team that values innovation and collaboration. Work in a vibrant Finsbury Park location. Opportunity to influence HR strategy through data insights.✅ Ready to make an impact? Apply now and help us transform HR analytics at WPS!Given the nature of this position, you will need to undergo a Standard Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting

Personal Assistant

Personal Assistant to the Executive Managing Director – Construction DivisionAre you an exceptional organiser with a passion for making things happen behind the scenes? Join us as an office based Personal Assistant to our Executive Managing Director and play a pivotal role in ensuring the smooth running of our Construction division.Key Responsibilities: Manage a complex diary, ensuring efficient scheduling and prioritisation. Handle incoming calls and emails with professionalism and discretion. Anticipate needs, take ownership of tasks, and deliver on requests proactively. Organise travel arrangements and itineraries, and on occasion travel. Take accurate minutes during meetings and distribute promptly. Prepare, edit, and format correspondence, reports, and presentations. Collate and submit expenses in a timely manner.About You: Proven experience as a Personal Assistant supporting at C-suite. Highly organised with excellent attention to detail. Strong communication skills with tact and diplomacy when liaising with internal and external stakeholders. Ability to manage multiple priorities and ensure smooth diary coordination. Confident in using Microsoft Office and other relevant tools.Ready to make an impact? Apply now by clicking on the link below, and we look forward to hearing from you! Our Offices are based in NW1, and we offer a range of benefits including Pension, and Healthcare.