Business services

Client Support Advisor

Client Support Advisor – Manchester ¦ Wates Property Services (WPS)Location: ManchesterContract Type: Full-Time, PermanentSalary: Competitive + BenefitsAre you passionate about delivering exceptional customer service and making a real difference in people’s lives? Wates Property Services (WPS) is looking for a dedicated Client Support Advisor to join our dynamic team in Manchester.🔧 About the Role:As a Client Support Advisor, you’ll be the first point of contact for our clients, providing professional, friendly, and efficient support across a range of property services. You’ll play a key role in ensuring customer satisfaction and helping us maintain our reputation for excellence.📝 Key Responsibilities: Handle inbound calls, emails, and queries from clients and residents. Log and manage service requests using internal systems. Liaise with internal teams and contractors to ensure timely resolution of issues. Provide updates and follow-ups to clients in a clear and empathetic manner. Maintain accurate records and contribute to continuous service improvement.👤 What We’re Looking For: Previous experience in a customer service or client support role. Excellent communication and interpersonal skills. Strong IT skills and familiarity with CRM systems. Ability to work in a fast-paced environment and manage multiple tasks. A proactive, solution-focused mindset.🎯 Why Join WPS? Be part of a supportive and inclusive team. Opportunities for career development and training. Competitive salary and benefits package. Make a meaningful impact in the communities we serve.Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting

Assistant Management Accountant

We currently have a vacancy for an Assistant Management Accountant to join our Wates Group Finance team, based in Leatherhead, supporting a range of activities across Group Finance and assisting the wider team.We’re looking for someone who has experience in a similar role or environment and is enthusiastic about developing a career in finance. While it’s ideal if you’re already undertaking an accountancy qualification, we’re happy to support you if you’re early in your studies or planning to start soon.You’ll need to be confident using Excel, have strong attention to detail, and be comfortable working to tight deadlines. Being a team player with excellent communication skills is essential, as you’ll be maintaining effective relationships across the business.Key Accountabilities: Process monthly cost recharges across contracts and overheads Manage overhead costs including posting month-end prepayments, accruals, and late contract costs, and summarising monthly and year-to-date spend against budget Assist in Budget & Forecasting Support the production of monthly cost packs and other reporting as requiredWhat We Offer: Competitive salary & profit share Flexible working – this role is office-based in Leatherhead three days a week (Monday – essential). Extensive corporate benefits including private medical insurance, 6% employer pension contribution, health and wellness programme, 26 days holiday plus bank holidays, and more Excellent learning and development opportunities to support your career progression Industry-leading family leave benefits including 26 weeks fully paid maternity and 12 weeks fully paid paternityTo learn more about Life at Wates, please visit: https://www.wates.co.uk/careers/

Administrator

We are seeking a detail-oriented and organised Administrator 🗂️ to support our responsive repairs contracts 🛠️ within the social housing sector 🏘️. This is a key administrative role based in our Crawley office, working closely with subcontractors and compliance teams 🤝.🔑 Key Responsibilities 📁 Manage and maintain accurate document control for responsive repairs contracts ✅ Handle retrofit compliance paperwork, ensuring all documentation meets regulatory standards 📞 Liaise with subcontractors to track progress, gather documentation, and resolve queries 🧾 Support contract managers with administrative tasks and reporting 🗃️ Maintain organised records and assist with audits and compliance reviews📋 Requirements 🏗️ Proven experience in administration or similar role within social housing or construction 📑 Strong understanding of document control processes 🧠 Familiarity with retrofit compliance and subcontractor coordination (desirable) 💬 Excellent communication and organisational skills 💻 Proficient in Microsoft Office and document management systems Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks.To learn more about the checks included in this process, please click on the following link: National Security Vetting

Social Value Administrator

Wates is on the lookout for a Social Value Administrator to join our dynamic team, working on high-profile, technically complex projects across a range of exciting sectors.If you're someone who cares deeply about making a difference, loves connecting with people, and thrives on bringing fresh ideas to the table—this could be your moment. We’re looking for someone who’s organised, a great communicator, and eager to challenge the norm while helping shape the future of construction.Join us and be part of a talented, diverse, and supportive team where your voice matters and your growth is championed.ABOUT THE ROLEOur Social Value Administrators are a vital part of our business, supporting the delivery of social value initiatives across our projects. Working closely with the Social Value Manager, you will help coordinate activities, engage with stakeholders, and ensure accurate reporting against project KPIs.As our Social Value Administrator you will: Support the coordination and delivery of Social Value activities in line with project KPIs, including careers fairs, work experience placements, and volunteering initiatives. Assist in sourcing and onboarding champions for Social Value, Social Enterprise, Safeguarding, D&I, Wellbeing, and Charity initiatives at project level. Manage data collection and reporting, ensuring GDPR compliance and supporting KPI monitoring across sites. Create and collate content for social media, websites, and internal communications, including case studies and success stories aligned with the regional comms plan. Engage with community groups and associations, supporting co-design and ensuring stakeholder voices are reflected in project decisions. Promote the value of Social Value initiatives to internal teams, encouraging participation and collaboration. Liaise with external delivery partners to maintain and develop Social Value programmes within project locations. Collaborate with Group Social Value leads and regional colleagues to share best practices and identify opportunities for joint initiatives.WHAT WE OFFER Competitive salary & profit share scheme Flexible working Car Allowance / Company Car (subject to Role/Grade) Travel covered to any of our sites (subject to HMRC advisory rates) Extensive corporate benefits including, Private Medical, Pension 8% employers’ contribution, Health and Wellness programme, 26 days holidays + bank holidays and much more… Excellent range of learning and development activity to support your career progression. Industry leading family leave benefits to included 26 weeks fully paid maternity, 12 weeks fully paid paternity.(*Subject to role…….)To find out more about LIFE AT WATES please click on the following link https://www.wates.co.uk/careers/We are always looking for a variety of new talent to join our teams, to help us grow and innovate as a business. Although you may not have all of the skills listed, many of them may be transferable to other roles within the WATES Group.If you would like clarity on any of our vacancies or to discuss career opportunities in strict confidence, please contact our In-House Recruitment Team directly via recruitment@wates.co.uk and one of us will get in touch as soon as possible.As a responsible and inclusive employer, we are committed to equality and are proud to have been recognised for this through a range of accolades including gold accreditation with Investors in People, we are also a Disability Confident employer. Being a family owned, business means we understand and value long term relationships.Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting