Land promotion 

Resident Liaison Officer

Here at Wates, we have an opportunity for a Resident Liaison Officer to join our Wates Living Space Responsive Maintenance Team. With offices in Skelmersdale you will ideally be living within commuting distance as this role will be office based. Working hours are Monday to Friday 8am – 5pm so you will need to be available at these times. The key focus for this role will be to liaise with tenants and the Client, to ensure that the complaint gets resolved as quickly as possible, To do this you will need to take full responsibility of the complaint from when receiving it to the end, this will involve booking works into diaries and making sure the works are carried out on the appointment date given to the tenant, also keeping tenants fully updated by phone or may require a site visit with the progress of works. Key Accountabilities will include:   Take full control of the complaint from receiving to the completion. Booking works that are part of the complaint into the Opp’s / contractor diary. Chase contractors for completions Liaise with Tenants and the Client. Attend Client meetings. Work alongside Contract manager to highlight any trends. Carry out site visit when required to discuss complaint with tenant. We are ideally looking for someone with a complaints/customer service background. Ideally construction/property services however this is not a must. The right person will have a great can do attitude and a willingness to learnGiven the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting

Site Manager

Here at Wates we have an opportunity for a Site Manager to join our Wates team within our Planned Works division. You will be working in the Guildford, Dorking, Leatherhead (Surrey) area on one of our new contracts. The primary focus of this role will be to ensure a project is built safely, economically to the agreed timescales and quality standards. Key Accountabilities will include: Responsible for input into and Programming the works/short-term programming of works. Manage Operatives, Sub-Contractors and Suppliers to ensure quality control is maintained along with Health and safety at all times. Attend pre and post-inspection works and advise on appropriate action and job requirements, and assist with design solutions. This resulting in the successful delivery and handover of schemes. Carry out Weekly Site Progress reports per scheme that will be file electronically as well as submitting to Project Manager. Ensure that once works are completed, the full and completed job packs are sent to the Project Manager at the office along with completion details to guarantee a swift invoicing procedure to eliminate WIP (work In Progress) & certify cash flow. You must have: Must have full accreditation in asbestos awareness, scaffold inspections. NVQ Level 6 , Black Card Experience delivering SHDF Projects & be from a Tier 1 contractor SMSTS required. Full UK Driving License Must hold a valid first aid certificate.To be successful in the role you will be an effective communicator with a positive and engaging approach to providing site leadership. You will have strong IT skills (including: Microsoft Word, Excel, PowerPoint and Outlook) with the ability to prioritise a wide range of tasks to set deadlines. Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting

Client Support Team Leader

CLIENT SUPPORT TEAM LEADER  We have a fantastic opportunity for an experienced Client Support Team Leader to join our FM team in Manchester. The primary focus of this role will be to take line management responsibility of the client support delivery for our new national client and a directly employed client support team.    The Client Support team is an integral part of Wates FM. Working as a Team Leader within Client Support you will be a central point of escalation for a team responsible for customers and operational colleagues in the raising, allocation, and completion of jobs. With direct support from the Account Manager and a wider client operations network, you will have autonomy and responsibility to provide a first contact solution which meets our client’s needs and a first level of escalation for our team and colleagues.    Key responsibilities for a Client Support Team Leader include:   • Oversee daily deliverables and complete daily review of job status from all systems  • Lead a team to deliver against contract KPI’s   • Support and drive outputs on administration of the assigned accounts & CAFM updates    • Manage updates on outsourced and Contractor work instructions  • Support with leadership of a small team, to drive operational delivery within the mobile business for the client  • Oversee and ensure the team monitor all Sub contractors, and info is obtained and maintained, including associated RAMS & attendance updates.  • Manage, monitor, and record performance including exception reporting of the respective accounts within your remit    We are looking for an individual with a proven experience in service desk management and the management of works delivery and management via CAFM to align with KPI and SLA delivery. An Engineering background is desirable.     To be successful in this role you will have highly effective management skills and be able to communicate clearly and concisely. Alongside this, you will have excellent attention to detail and promote ownership through to closure.     WHAT WE OFFER  Competitive salary  Extensive corporate benefits including, Private Medical, Pension 5% employers’ contribution, Health and Wellness programme, 22 days holidays + bank holidays and much more…  Excellent range of learning and development activity to support your career progression.  Industry leading family leave benefits to included 26 weeks fully paid maternity, 12 weeks fully paid paternity.  To find out more about LIFE AT WATES please click on the following link https://www.wates.co.uk/careers/    Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting

Engineer

Job Title: Mobile Building Fabric Engineer Wates FMLocation: Scotland Edinburgh/GlasgowJob Type: Full-Time, PermanentJob Overview:We are seeking a skilled and proactive Mobile Building Fabric Engineer to join our team. The successful candidate will be responsible for carrying out a wide range of fabric maintenance, repair, and painting tasks across multiple client sites. This role requires a versatile and hands-on professional with expertise in building maintenance, handyperson services, and painting/decorating.Key Responsibilities:· Perform general building fabric maintenance, including repairs to doors, floors, ceilings, walls, and fixtures.· Conduct routine inspections and preventive maintenance tasks.· Carry out minor plumbing, carpentry, and fabric works as required.· Perform internal and external painting and decorating tasks, ensuring high-quality finishes.· Assist with general handyman duties, including furniture assembly, Painting, and basic repairs.· Respond promptly to reactive maintenance requests and resolve issues efficiently.· Ensure compliance with health and safety regulations while working on-site.· Keep accurate records of work completed, materials used, and report any issues requiring further attention.· Liaise with clients and colleagues professionally to ensure excellent service delivery.Requirements:· Proven experience as a Fabric Engineer, Handyperson, or similar role in building maintenance.· Strong skills in carpentry, painting, plastering, tiling, and general building repairs.· Basic plumbing and electrical knowledge is advantageous.· Ability to work independently and manage a varied workload efficiently.· Excellent problem-solving skills and attention to detail.· Full UK driving licence (for mobile roles).· Good communication and customer service skills.· Ability to use basic hand and power tools safely.· CSCS card (preferred but not essential).Benefits:· Competitive salary and overtime opportunities.· Company vehicle and fuel card provided.· Tools and uniform supplied.· Pension scheme and holiday allowance.· Ongoing training and development opportunities.Industry leading family leave benefits to included 26 weeks fully paid maternity, 12 weeks fully paid paternity.If you are a skilled and adaptable professional looking for a new challenge in a dynamic environment, we encourage you to apply for this exciting opportunity!To find out more about LIFE AT WATES please click on the following link https://www.wates.co.uk/careers/Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting