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Resident Liaison Officer

WPS are seeking a Resident Liaison Officer/Customer Complaints Officer to join our Responsive Maintenance Team in the West Lancashire area. With offices in Skelmersdale you will ideally be living within commuting distance as this role will be office based. The key focus for this role will be to liaise with tenants and the Client, to ensure that the complaint gets resolved as quickly as possible, To do this you will need to take full responsibility of the complaint from when receiving it to the end, this will involve booking works into diaries and making sure the works are carried out on the appointment date given to the tenant, also keeping tenants fully updated by phone or may require a site visit with the progress of works. Key Accountabilities will include:   Take full control of the complaint from receiving to the completion. Booking works that are part of the complaint into the Opp’s / contractor diary. Chase contractors for completions Liaise with Tenants and the Client. Attend Client meetings. Work alongside Contract manager to highlight any trends. Carry out site visit when required to discuss complaint with tenant. Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting

Senior Framework Manager

About the RoleAre you a strategic thinker with a passion for public sector frameworks? We're looking for a Senior Framework Manager to lead high-impact bidding strategies and drive performance across strategic public sector frameworks. This is a pivotal role within our specialist Public Sector Team, offering the opportunity to shape national infrastructure and build lasting client relationships.Key Responsibilities Framework Strategy & Bidding : Lead framework strategy and support bids for national and regional frameworks, crafting win plans and executing submissions to secure placements. Framework Management: lead engagement with Frameworks to gain early identification of pipeline opportunities and support operational divisions to select suitable projects. Client Engagement: Build and maintain trusted relationships with framework teams and participating clients, ensuring consistent delivery and satisfaction. Governance & Performance: Oversee framework governance, monitor KPIs, and act on trends to drive continuous improvement. Collaboration & Leadership: Work closely with operational divisions and lead cross-functional teams to deliver framework objectives. Thought Leadership: Represent the business at regional and national levels, contributing to presentations, briefings, and published articles.What You’ll Bring Proven experience in public sector bidding and framework management, ideally within the construction or property sector. Degree-level qualification or equivalent vocational experience. Exceptional communication, influencing, and problem-solving skills. A collaborative mindset with a drive for innovation and continuous improvement. Strong understanding of government departments and sector-specific policy issues (e.g. MOJ, MOD, HMRC, GPA, DFE, DOH).Financial & People Leadership Contribute to annual revenue targets and maintain accurate pipeline reporting. Lead and develop team members, ensuring clarity of roles and accountability. Influence resourcing across bidding and work-winning teams. Contribute to the business activity of the Public Sector TeamOur Values Care: For performance, the environment, and communities. Fairness: Inclusive, respectful, and transparent. Innovation: Always looking for a better way to deliver excellence.Why Join Us?This is more than a management role—it's a chance to shape the future of public sector delivery. You'll be part of a dynamic team, with opportunities to support other sectors and frameworks, and make a real impact at local, regional, and national levels.This role can be based nationally but there will be a requirement to be in the London Office 2/3 days a week.WHAT WE OFFER Competitive salary & profit share Flexible working Travel covered to any of our sites (subject to HMRC advisory rates) Extensive corporate benefits including, Private Medical, Pension 8% employers’ contribution, Health and Wellness programme, 26 days holidays + bank holidays and much more… Excellent range of learning and development activity to support your career progression. Industry leading family leave benefits to included 26 weeks fully paid maternity, 12 weeks fully paid paternity. To find out more about LIFE AT WATES please click on the following link https://www.wates.co.uk/careers/

Client Support Advisor

Client Support Advisor – Manchester ¦ Wates Property Services (WPS)Location: ManchesterContract Type: Full-Time, PermanentSalary: Competitive + BenefitsAre you passionate about delivering exceptional customer service and making a real difference in people’s lives? Wates Property Services (WPS) is looking for a dedicated Client Support Advisor to join our dynamic team in Manchester.🔧 About the Role:As a Client Support Advisor, you’ll be the first point of contact for our clients, providing professional, friendly, and efficient support across a range of property services. You’ll play a key role in ensuring customer satisfaction and helping us maintain our reputation for excellence.📝 Key Responsibilities: Handle inbound calls, emails, and queries from clients and residents. Log and manage service requests using internal systems. Liaise with internal teams and contractors to ensure timely resolution of issues. Provide updates and follow-ups to clients in a clear and empathetic manner. Maintain accurate records and contribute to continuous service improvement.👤 What We’re Looking For: Previous experience in a customer service or client support role. Excellent communication and interpersonal skills. Strong IT skills and familiarity with CRM systems. Ability to work in a fast-paced environment and manage multiple tasks. A proactive, solution-focused mindset.🎯 Why Join WPS? Be part of a supportive and inclusive team. Opportunities for career development and training. Competitive salary and benefits package. Make a meaningful impact in the communities we serve.Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting

Resident Engineer

🔧 Resident Engineer – Twycross Zoo Project ¦ Wates Property Services (WPS)Location: Twycross Zoo, Atherstone, WarwickshireContract Type: Full-Time, Fixed-Term (Project-Based)Salary: Competitive + BenefitsClosing Date: [Insert Date]Wates Property Services (WPS) is seeking a skilled and proactive Resident Engineer to join our team on-site at the exciting Twycross Zoo redevelopment project. This is a unique opportunity to contribute to a high-profile, sustainability-focused initiative that will enhance visitor experience and support wildlife conservation.🛠️ Role Overview:As the Resident Engineer, you’ll be the technical lead on-site, ensuring that all engineering works are delivered to the highest standards of quality, safety, and compliance. You’ll act as the key liaison between contractors, consultants, and the WPS project team, helping to drive progress and resolve issues efficiently.📋 Key Responsibilities: Oversee daily engineering activities and ensure alignment with project specifications. Monitor site progress and report on milestones, risks, and technical challenges. Conduct inspections and quality checks on installations and materials. Coordinate with subcontractors and suppliers to ensure timely delivery of works. Maintain accurate site records and contribute to project reporting. Ensure compliance with health & safety regulations and environmental standards.👤 What We’re Looking For: Proven experience in a site-based engineering role, ideally within construction or property services. Strong technical knowledge of building systems, infrastructure, and M&E services. Excellent communication and stakeholder management skills. Ability to work independently and collaboratively in a fast-paced environment. Relevant engineering qualifications (HNC/HND/Degree) and CSCS card.🌿 Why Join WPS? Be part of a landmark project with real community and environmental impact. Work with a supportive and experienced team. Access to professional development and career progression opportunities. Competitive salary, travel allowance, and benefits package.Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting