Operations

Account Manager

Account Manager – Wates Property Services (WPS)📍 Client: London Borough of Enfield📅 Full-Time ¦ Permanent💼 Competitive Salary + BenefitsAre you a relationship-driven professional with a passion for delivering outstanding service in the property services sector? Wates Property Services (WPS) is seeking a dynamic Account Manager to lead and nurture our partnership with the London Borough of Enfield, ensuring excellence in service delivery and client satisfaction.About the RoleAs Account Manager, you will be the key point of contact for our client, responsible for overseeing contract performance, driving continuous improvement, and ensuring that our services align with the borough’s strategic goals. You’ll work closely with operational teams, stakeholders, and the client to maintain high standards and foster long-term collaboration.Key Responsibilities Manage the day-to-day relationship with the London Borough of Enfield. Monitor and report on contract KPIs, SLAs, and compliance. Lead client meetings, performance reviews, and service improvement plans. Collaborate with internal teams to ensure seamless service delivery. Identify opportunities for innovation and added value. Resolve issues proactively and maintain strong client satisfaction.What We’re Looking For Proven experience in account or contract management, ideally within property services or FM. Strong stakeholder engagement and communication skills. Commercial awareness and ability to manage budgets and performance metrics. A proactive, solutions-focused mindset. Knowledge of public sector contracts is advantageous.Why Join Wates?At Wates, we’re committed to making a difference through our work. You’ll be part of a supportive team that values integrity, collaboration, and innovation. We offer excellent career development opportunities, a competitive benefits package, and the chance to work on meaningful projects that impact communities.Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting

Facilities Manager

Facilities Manager – Kingston upon Thames ¦ WPSWates Property Services is seeking a proactive and experienced Facilities Manager to lead operations across the prestigious JLL account in Kingston upon Thames. This is a fantastic opportunity to join a forward-thinking team committed to delivering high-quality hard FM services, driving innovation, and making a real difference in the built environment.As Facilities Manager, you’ll be at the heart of our service delivery—leading a regional team, managing compliance, and ensuring exceptional standards across M&E maintenance, projects, and sustainability initiatives. You’ll be a visible and trusted client partner, fostering strong relationships and championing continuous improvement.What You’ll Be Doing: Leading and developing a team of supervisors and engineers to deliver hard services and compliance. Driving operational excellence through inspections, audits, and performance reviews. Managing stakeholder relationships and presenting MI reports at KPI meetings. Supporting sustainability goals and contributing to Wates’ Net Zero journey. Ensuring full compliance with health & safety, statutory regulations, and company policies. Identifying and implementing value-add initiatives and energy-saving solutions.What We’re Looking For: Proven experience in facilities management, ideally across multi-site portfolios. Strong technical background in Electrical, Mechanical, Gas or F-Gas disciplines. Excellent leadership, communication, and stakeholder management skills. IOSH or NEBOSH certification and BIFM qualification (or equivalent) desirable. Hands-on approach with a passion for service excellence and team development.Why Join Wates?At Wates, we’re building a better tomorrow—through sustainable practices, community engagement, and a culture of inclusion and innovation. You’ll be part of a team that values your expertise, supports your growth, and empowers you to make a lasting impact.📍 Location: Kingston upon Thames🕒 Contract Type: Full-time💼 Sector: Facilities Management 🌱 Focus: Sustainability, Compliance, LeadershipGiven the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting

Building Services Manager

Wates Group is seeking a Building Services Manager to our South region. You’ll play a key role on a major residential schemes, delivering high-quality new homes to local communities.This is an exciting opportunity to contribute to projects that make a real difference, while supporting excellence in mechanical and electrical (M&E) services delivery.ABOUT THE ROLEAs a Building Services Manager, you will support the operations team by ensuring first-class sustainable M&E performance, while complying with Wates Group’s Operating Framework and corporate policies. Your focus will be on leadership, value creation, and delivering best-in-class building services.As our Building Services Manager, you will: Manage the engineering workforce delivering hard M&E services, compliance, and Operating Framework (OF) delivery. Support the planning and delivery of extra works and M&E/fabric-related projects. Monitor the M&E programme alignment with the Wates Residential construction schedule. Organise and lead M&E progress meetings; liaise with operational site teams and external stakeholders. Lead mobilisation of new buildings across a dynamic property portfolio, including due diligence, risk assessments, and dilapidation surveys. Ensure company policies and procedures are consistently applied across the region.We are looking for an experienced and driven professional with proven experience managing MEP projects valued at £15m or more. Strong leadership skills and the ability to motivate technical teams. Expertise in building services compliance and health & safety regulations. A proactive approach to problem-solving and stakeholder communication and knowledge of M&E systems in residential construction.WHAT WE OFFER Competitive salary & profit share scheme Flexible working Car Allowance / Company Car Travel covered to any of our sites (subject to HMRC advisory rates) Extensive corporate benefits including, Private Medical, Pension 8% employers’ contribution, Health and Wellness programme, 26 days holidays + bank holidays and much more… One of the best learning and development programmes which is customizable to support your career progression goals. (c.7000 training sessions delivered year to date across the WATES Group) Industry leading family leave benefits to included 26 weeks fully paid maternity, 12 weeks fully paid paternity.To find out more about LIFE AT WATES please click on the following link https://www.wates.co.uk/careers/Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting

Repairs Supervisor

Here at Wates, we have an exciting opportunity for a Repairs Supervisor to join our Responsive Maintenance team in the South Derbyshire area on a permanent basis managing our day to day repairs. As the supervisor you will be leading from the front, overseeing the quality control and working closely with operatives in accordance with Health and Safety. This is to ensure good working practices of planned works are met within Public and Private sectors. As the role is a mix between sites and office we are looking for you to have a clean driving license to enable you to get aroundKey Accountabilities will be to ensure Working closely with the team and allocate work on a daily basis Attend pre-inspection works and advise operatives on job specifics Attend post-inspection works and inspect operatives’ workmanship Ensure large Multi-trade jobs are booked in by the scheduling team and are checked to clarify what trades and timeframes are required and if a pre-inspection is needed Deal and respond effectively for variation requests highlighted by the operative adhering to the appropriate client rules and procedures   In order to be considered for this role you must have a SSSTS as a minimum (ideally SMTS but not a dealbreaker) come from a social housing background in either planned or reactive works. We are ideally looking for you to have developed your trade in kitchens, bathrooms, roofing or electrics. Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting