Operations

Account Manager

Account ManagerLocation: Ideally Manchester (National Role)Company: WPSAre you a dynamic leader with a passion for client relationships and operational excellence? WPS is seeking an Account Manager to oversee key client accounts and ensure the highest standards of service delivery across our national portfolio.What You’ll Do Act as the primary point of contact for clients, building strong, long-term relationships. Lead account operations, ensuring compliance, quality, and financial performance. Drive continuous improvement and innovation in service delivery. Manage budgets, forecasts, and reporting to meet contractual KPIs. Collaborate with internal teams and supply chain partners to deliver exceptional results. Identify opportunities for growth and added value within existing accounts.What We’re Looking For Proven experience in account management within property services, facilities management, or construction. Strong leadership and stakeholder management skills. Commercial acumen with experience managing budgets and contracts. Excellent communication and problem-solving abilities. Flexibility to travel nationally as required.Why Join Wates? Work with a leading property services provider committed to sustainability and client satisfaction. Competitive salary and benefits package. Opportunities for career progression and professional development.Ready to lead and make an impact? Apply today and help us deliver excellence nationwide.Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting

Temporary Works Site Advisor

Are you passionate about making construction safer, smarter and more compliant? We’re on the lookout for a proactive and knowledgeable Temporary Works Advisor to join our team and support sites across the Southern region.This is a brilliant opportunity to play a key role in ensuring our temporary works processes are not only followed, but continuously improved. You’ll be the go-to person for site teams, helping them navigate procedures, audits, and best practice with confidence.ABOUT THE ROLEOur Temporary Works Advisors are a vital part of our delivery teams. You’ll bring foresight and best practice to every site you support, helping teams navigate complex procedures while maintaining high standards of safety and buildability. Alongside this, you’ll play a key role in developing and mentoring others, fostering a culture of continuous improvement and collaborative working across our projects.As our Temporary Works Advisor you will be: Carrying out weekly site inspections and compliance audits, using our standardised reporting templates. Supporting preconstruction planning by ensuring TW toolkits and registers are in place and appointments made before work begins. Providing on-site guidance and training to PCTWCs and TWSs to help them meet compliance standards. Championing health & safety and collaborating with our SHE team to share knowledge and drive improvements. Helping us digitally integrate our TW procedures into new systems for smarter working. Feeding back insights and lessons learned to improve our TW processes across the board.WHAT WE OFFER Competitive salary & profit share scheme Flexible working Car Allowance / Company Car (subject to Role/Grade) Travel covered to any of our sites (subject to HMRC advisory rates) Extensive corporate benefits including, Private Medical, Pension 8% employers’ contribution, Health and Wellness programme, 26 days holidays + bank holidays and much more… Excellent range of learning and development activity to support your career progression. Industry leading family leave benefits to included 26 weeks fully paid maternity, 12 weeks fully paid paternity.To find out more about LIFE AT WATES please click on the following link https://www.wates.co.uk/careers/   We are always looking for a variety of new talent to join our teams, to help us grow and innovate as a business. Although you may not have all of the skills listed, many of them may be transferable to other roles within the WATES Group.   If you would like clarity on any of our vacancies, discuss career opportunities in strict confidence or need anything to make our recruitment process easier, please contact our In-House Recruitment Team directly or via recruitment@wates.co.uk and one of us will get in touch as soon as possible.   As a responsible and inclusive employer, we are committed to equality and are proud to have been recognised for this through a range of accolades including gold accreditation with Investors in People, we are also a Disability Confident employer. Being a family owned, business means we understand and value long term relationships.  Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting

Operations Manager

⭐ Operations Manager – Renewables 📍 Covering Swindon ¦ Leamington Spa ¦ Cambridge🏢 Liberty Are you passionate about driving sustainable change and transforming homes through low‑carbon solutions? 🌱Do you have experience in Renewables, M&E, Social Housing, Wave 3 retrofit, and planned works?If you’re a strong leader who thrives in a people‑focused, customer‑driven environment — this is the opportunity for you! 🙌🔎 Job OverviewYou will support the Operations Director in delivering both the strategic and operational management of our renewables and planned‑works programmes. Your leadership will directly influence the quality of service we deliver to thousands of customers, helping to create warmer, safer, more energy‑efficient homes. 🏡⚡You’ll help shape performance, culture, and service excellence while aligning with Liberty’s values of passion, openness, respect and trust.👥 PEOPLE FOCUSEDYou’ll:• Manage & supervise Site Managers, ensuring they lead multi‑discipline teams (operatives, agency staff, subcontractors, trainees) effectively 👷‍♂️👷‍♀️• Prepare and deliver toolbox talks, team meetings & performance updates• Work alongside Business Development & Commercial teams to ensure profitability and risk mitigation• Ensure Site Managers uphold Liberty’s standards, policies & codes of conduct🧭 ALWAYS ACCOUNTABLEYou will:• Ensure operatives receive work in the most efficient way using Liberty IT systems (Power BI / FocalPoint / SharePoint / PASHub)• Oversee quality assurance procedures for ASHP, Solar PV, ventilation, and wider planned works installations• Monitor and report on KPIs, performance and quality 📊• Ensure pre & post inspections are completed, including photographic evidence• Manage resource levels to meet programme demands• Work with Commercial teams on financial budgets, valuations & cost control• Support tender responses, RFI submissions and bid compliance• Ensure PAS 2030 / PAS 2035 compliance for all retrofit activities• Lead accreditation processes (PAS, MCS, NAPIT, TrustMark)🛠️ What You’ll Need• Experience in Renewables, M&E, Social Housing, Wave 3 retrofit, and planned works• Strong understanding of ASHPs, Solar PV, ventilation, retrofit standards and energy‑efficiency solutions• Excellent leadership, communication & people‑management skills• Confident client‑facing skills with the ability to build strong relationships 🤝• Strong commercial awareness & understanding of compliance frameworks🚀 Ready to Lead the Future of Renewables?Join Liberty and help us make homes safer, greener, smarter and better for our customers.Click Apply today and take the next step in your leadership journey! 💙

Repairs Manager

We’re delighted to offer an exciting opportunity for a highly capable Repairs Manager to join our Wates Property Services team, supporting our Responsive Maintenance contract in Barnsley. This is a pivotal role, leading the delivery of a truly customer‑focused, safe, and efficient repairs service — including our 24/7, 365‑day emergency response operation.At WPS, we proudly maintain over 500,000 social housing homes nationwide, making us one of the UK’s leading providers of planned and responsive maintenance services. Our continued growth and reputation are built on exceptional people, high standards, and a relentless commitment to improving the communities we serve.What You’ll Be DoingAs our Repairs Manager, you’ll drive operational excellence across the contract, ensuring performance, quality, and customer satisfaction remain at the heart of everything we do.Your key responsibilities will include: Overseeing service delivery, ensuring all works are scheduled, resourced, and completed in line with company standards, procedures, and SLAs. Representing Wates at client and resident performance meetings, building strong working relationships and supporting continuous improvement. Leading the responsive repairs operation to achieve consistent performance against contractual targets. Monitoring and managing material costs while ensuring teams follow proper processes and financial controls. Conducting regular quality inspections, analysing KPI performance, and reviewing customer satisfaction scores to drive service excellence. Leading, coaching, and developing your team — ensuring optimal staffing levels, strong performance, and a positive team culture. Carrying out audits and service testing to ensure compliance, safety, and continuous improvement. Reviewing operational practices to identify risks, enhance best practice, and support the development of the annual business plan.What We’re Looking ForWe’re seeking an experienced operational leader who can bring confidence, structure, and energy to this busy and fast‑paced environment.You will have: Proven experience managing teams within Repairs and Responsive Maintenance — ideally in the social housing sector. Previous management experience overseeing multi‑disciplinary operatives (up to 30). Strong communication and leadership skills, with the ability to motivate teams and navigate competing priorities. A results‑driven mindset with excellent problem‑solving skills, the ability to multi‑task, and the resilience to deliver against tight deadlines. Experience managing contract performance, including KPIs, quality standards, and financial reporting.What We OfferJoining Wates means becoming part of a supportive, ambitious organisation that invests in its people and rewards performance: Competitive salary with performance‑related reviews Clear opportunities for growth, development, and progression Extensive corporate benefits including a Pension and Health & Wellness programme A wide range of learning and development opportunities to support your long‑term career Industry‑leading family leave benefits, including: 26 weeks fully paid maternity leave Up to 12 weeks fully paid paternity leave Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting