Technical Services Director

The Vacancy

ABOUT US.

Are you a technically strong FM leader?

At Wates FM, we are looking for an experienced Technical Services Director to join the team to provide technical guidance and leadership to the FM business.  Reporting to the FM Managing Director, this strategic role will be accountable for the Wates FM mobile engineering and direct delivery team(s). The purpose is to lead and build a best-in-class operational service, that supports our existing sectors and future growth ambitions.

As a key member of the FM leadership team, you will be the go-to for all Technical Services related matters, ensuring value, driving innovation and building an effective digital mobile engineering provision that supports a variety of customers and sectors nationally.

ABOUT THE ROLE

Responsibilities:

• Lead and build a safe and effective national mobile engineering provision (Hard FM Services – predominately M&E).

• Develop and implement team performance KPI dashboards in order to monitor and manage operational performance and compliance.

• Maximising additional revenue/margin through project work, customer investment, and new opportunities.

• Deep engineering and technical focus to provide good client experience and service efficiencies.

• Set strategic goals for the operation, cost centre controls and increased productivity focused on capacity versus demand.

• Identifying opportunities for asset improvement and lifecycle enhancements under a continuous improvement framework.

• Provide reports to senior leadership with commentary on any issues and suggestions on necessary improvements.

• Actively look to identify and develop opportunities to enhance the business performance with Strategic Accounts

• Contribute to and take part in tenders for new business as required.

• Ensure effective business continuity arrangements are in place and regularly tested

• Full cost centre management responsibility

• Monitor cost centre profitability and compliance

• Structure an effective operation promoting support and performance to the front line

ABOUT YOU

You are somebody who has…

• Previous experience in size and complexity of managing FM mobile engineering business, multiple sites and clients

• Growth mindset – experienced in change and finding/embedding operational efficiencies.

• Has an ability to think and plan strategically for future growth and development in their business area.

• Excellent leadership skills which include the ability to influence at every level to deliver outstanding results and inspire teams to engage and deliver.

• Shape and influence a strong value driven culture, where site safety is championed at every level, behaviours are aligned with Wates Foundations behaviours

• Drive a continuous improvement culture of coaching and development

• Ability to manage multiple complex issues and prioritise effectively

• Demonstrate a pro-active approach to risk management and value-add.

DESIRABLE QUALIFICATIONS:

• NEBOSH/IOSH

• HNC/HND

• Technical qualification in Mechanical and Electrical (M&E), an in-depth understanding of Building Services Engineering compliance.

• Exceptional stakeholder engagement abilities at senior levels.

WHAT WE OFFER

• Attractive Salary & benefits, including pension, car allowance  

• Opportunities to add Social Value

• Advancement of career long term with professional qualifications.

A BIT ABOUT US

Being a family-owned business means we understand and value long term relationships. We are community minded, and our work is guided by inspiring better ways of creating the places, communities, and businesses of tomorrow.

It’s our people who make Wates successful. We will only achieve our strategic objectives if we recruit and retain the best people and operate in an environment underpinned by inclusivity, diversity, and opportunity.

We offer industry-leading family friendly and flexible working opportunities that reflect the changing expectations of talent and enable you to manage personal and professional commitments as part of a balanced and healthy lifestyle.

As a responsible and inclusive employer, offering equal opportunities, we are proud to have been recognised through our Investors in People Gold accreditation and Disability Confident Leaders certification.

So, if you’d like to work for an inclusive organisation which invests in you and your continued career development, and you’re looking for your next challenge, we’d like to hear from you.

To find out more about LIFE AT WATES please click on the following link https://www.wates.co.uk/careers/

Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant’s criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks.

To learn more about the checks included in this process, please click on the following link: National Security Vetting

Work for Wates

Wates is one of the UK’s leading family-owned development, building and property maintenance companies.  Founded over 125 years ago, we have a proud legacy in the built environment.

We are driven by our purpose, ‘reimagining places for people to thrive’ and our three promises:

• Thriving places – working with customers, partners and communities to create places that are more sustainable, inclusive, and full of opportunity.
• Thriving planet – protecting nature and taking action on climate change by collaborating and innovating with our partners.
• Thriving people – creating opportunities and relationships so that everyone who works for and with us feels included, invested in and treated with care.

We are proud to be recognised as Gold Investors in People and as a Disability Confident employer.  We also ensure that our recruitment processes do not treat anyone less favourably due to an offending background.