Resident Experience Officer

The Vacancy

Title: Resident Experience Officer

Location: Leeds, Yorkshire

Job Type:  Full Time

Contract Type:  Permanent

Here at Wates, we have an opportunity for a Resident Experience Officer to join our Wates Facilities Management team on our University of Leeds account. You will ideally be living within commuting distance as this role will require you to go to the office and travel around sites within Leeds.

The key focus for this role will be to liaise with Resident Managers and the Client team to ensure a safe and secure environment and to support the operational team in delivering the cyclical and planned works programme for the term of the contract. You will also be the lead point of reference for Social Value activities across the account.

 

Key Accountabilities will include:

 

• Support the Account Manager as well as the operational team in the delivery of programmes on time, to good quality standards and with minimal disruption to the student experience.
• Ensure effective communication with all stakeholders and attend and organise regular Resident Manager meetings
• Give clear understanding of works to occur to the Resident Managers and issue notices for access informing the site team of any reasonable adjustments required
• Maintain a complaints procedure and deal with disputes and damage claims.
• Organise, attend and support community events taking place across the University
• Continually check that our promises are being delivered

If you or someone you know is interested in a great career opportunity here at Wates, then please click on ‘apply’ to complete our quick and easy application process or if you have any questions, you can email recruitment@wates.co.uk. One of our In-house Recruitment Team will then be in contact to discuss the opportunity in more detail and advise of next steps.

Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant’s criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks.

To learn more about the checks included in this process, please click on the following link: National Security Vetting

Work for Wates

Wates is one of the UK’s leading family-owned development, building and property maintenance companies.  Founded over 125 years ago, we have a proud legacy in the built environment.

We are driven by our purpose, ‘reimagining places for people to thrive’ and our three promises:

• Thriving places – working with customers, partners and communities to create places that are more sustainable, inclusive, and full of opportunity.
• Thriving planet – protecting nature and taking action on climate change by collaborating and innovating with our partners.
• Thriving people – creating opportunities and relationships so that everyone who works for and with us feels included, invested in and treated with care.

We are proud to be recognised as Gold Investors in People and as a Disability Confident employer.  We also ensure that our recruitment processes do not treat anyone less favourably due to an offending background.