Account Manager

The Vacancy

Account Manager – Wates Property Services (WPS)

📍 Client: London Borough of Enfield
📅 Full-Time ¦ Permanent
💼 Competitive Salary + Benefits

Are you a relationship-driven professional with a passion for delivering outstanding service in the property services sector? Wates Property Services (WPS) is seeking a dynamic Account Manager to lead and nurture our partnership with the London Borough of Enfield, ensuring excellence in service delivery and client satisfaction.

About the Role

As Account Manager, you will be the key point of contact for our client, responsible for overseeing contract performance, driving continuous improvement, and ensuring that our services align with the borough’s strategic goals. You’ll work closely with operational teams, stakeholders, and the client to maintain high standards and foster long-term collaboration.

Key Responsibilities

• Manage the day-to-day relationship with the London Borough of Enfield.
• Monitor and report on contract KPIs, SLAs, and compliance.
• Lead client meetings, performance reviews, and service improvement plans.
• Collaborate with internal teams to ensure seamless service delivery.
• Identify opportunities for innovation and added value.
• Resolve issues proactively and maintain strong client satisfaction.

What We’re Looking For

• Proven experience in account or contract management, ideally within property services or FM.
• Strong stakeholder engagement and communication skills.
• Commercial awareness and ability to manage budgets and performance metrics.
• A proactive, solutions-focused mindset.
• Knowledge of public sector contracts is advantageous.

Why Join Wates?

At Wates, we’re committed to making a difference through our work. You’ll be part of a supportive team that values integrity, collaboration, and innovation. We offer excellent career development opportunities, a competitive benefits package, and the chance to work on meaningful projects that impact communities.

Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant’s criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks.

To learn more about the checks included in this process, please click on the following link: National Security Vetting

Work for Wates

Wates is one of the UK’s leading family-owned development, building and property maintenance companies.  Founded over 125 years ago, we have a proud legacy in the built environment.

We are driven by our purpose, ‘reimagining places for people to thrive’ and our three promises:

• Thriving places – working with customers, partners and communities to create places that are more sustainable, inclusive, and full of opportunity.
• Thriving planet – protecting nature and taking action on climate change by collaborating and innovating with our partners.
• Thriving people – creating opportunities and relationships so that everyone who works for and with us feels included, invested in and treated with care.

We are proud to be recognised as Gold Investors in People and as a Disability Confident employer.  We also ensure that our recruitment processes do not treat anyone less favourably due to an offending background.