Client Support Team Leader

The Vacancy

Client Support Team Leader – Manchester (JLL Contract)
Wates Property Services

We are looking for a proactive and customer-focused Client Support Team Leader to join our team in Manchester, supporting our prestigious JLL client contract. This is a fantastic opportunity to lead a dedicated support team, ensuring exceptional service delivery and client satisfaction.

Key Responsibilities:

• Lead and motivate a team of client support coordinators
• Ensure timely and accurate handling of client requests and service orders
• Maintain strong relationships with JLL stakeholders
• Monitor performance metrics and drive continuous improvement

What We’re Looking For:

• Proven experience in a client support or service delivery role
• Strong leadership and communication skills
• Ability to thrive in a fast-paced, client-focused environment
• Knowledge of property services or FM contracts is a plus

Join Wates and be part of a team that values excellence, collaboration, and innovation.

Apply now to make a real impact in a role that puts people and service first.

Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant’s criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks.

To learn more about the checks included in this process, please click on the following link: National Security Vetting

Work for Wates

Wates is one of the UK’s leading family-owned development, building and property maintenance companies.  Founded over 125 years ago, we have a proud legacy in the built environment.

We are driven by our purpose, ‘reimagining places for people to thrive’ and our three promises:

• Thriving places – working with customers, partners and communities to create places that are more sustainable, inclusive, and full of opportunity.
• Thriving planet – protecting nature and taking action on climate change by collaborating and innovating with our partners.
• Thriving people – creating opportunities and relationships so that everyone who works for and with us feels included, invested in and treated with care.

We are proud to be recognised as Gold Investors in People and as a Disability Confident employer.  We also ensure that our recruitment processes do not treat anyone less favourably due to an offending background.