Support Services Operations Manager

The Vacancy

Support Services Operations Manager

📍 Manchester ¦ 🏢 WPS ¦ 🕒 Full-Time

Are you ready to lead and inspire operational excellence across support services?
WPS is seeking a dynamic and driven Support Services Operations Manager to join our Manchester-based team. This is a pivotal role supporting our Business Support Services function, ensuring the seamless delivery of facilities management and operational support across our portfolio.

Key Responsibilities

• Lead and manage the day-to-day operations of support services within FM, ensuring high standards of service delivery.
• Collaborate closely with Business Support Services to drive continuous improvement and operational efficiency.
• Oversee compliance, health & safety, and quality assurance across all support functions.
• Manage budgets, resources, and performance metrics to meet strategic objectives.
• Build strong relationships with internal stakeholders and external partners to enhance service outcomes.

What We’re Looking For

• Proven experience in operations management within facilities management or a related support services environment.
• Strong leadership and people management skills.
• Excellent communication and stakeholder engagement abilities.
• A proactive, solutions-focused mindset with a passion for service excellence.
• Knowledge of compliance and regulatory standards in FM.

Why Join Wates?

At Wates, we’re committed to creating a supportive and inclusive workplace where everyone can thrive. You’ll be part of a forward-thinking team that values innovation, collaboration, and personal development.

Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant’s criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks.

To learn more about the checks included in this process, please click on the following link: National Security Vetting

Work for Wates

Wates is one of the UK’s leading family-owned development, building and property maintenance companies.  Founded over 125 years ago, we have a proud legacy in the built environment.

We are driven by our purpose, ‘reimagining places for people to thrive’ and our three promises:

• Thriving places – working with customers, partners and communities to create places that are more sustainable, inclusive, and full of opportunity.
• Thriving planet – protecting nature and taking action on climate change by collaborating and innovating with our partners.
• Thriving people – creating opportunities and relationships so that everyone who works for and with us feels included, invested in and treated with care.

We are proud to be recognised as Gold Investors in People and as a Disability Confident employer.  We also ensure that our recruitment processes do not treat anyone less favourably due to an offending background.