Client Support Advisor

The Vacancy

🌟 We’re Hiring: Client Support Advisor 🌟

📍 Location: Manchester
🕒 Type: Full-time, Permanent

💬 Are you a customer service superstar ready for your next challenge?

Join our fabulous team and make a real impact! We’re looking for someone who’s passionate about delivering outstanding service while keeping things friendly and professional.

🔧 What You’ll Be Doing

You’ll be the heartbeat of our FM Helpdesk (experience here is a bonus, not a must!):

✅ Delivering top-tier service to clients and contractors
✅ Building strong relationships across the business
✅ Managing emails and calls with confidence
✅ Handling queries and assigning jobs efficiently
✅ Chasing up outstanding tasks
✅ Keeping systems updated for full transparency
✅ Ensuring maintenance is processed on time
✅ Communicating daily with contractors
✅ Challenging unnecessary call-outs
✅ Collaborating with site managers and engineers
✅ Working to meet business KPIs
✅ Maintaining professionalism at all times

💡 Bonus: If you’ve worked with quoted works before, we’d love to hear from you!

🧠 What You’ll Bring

We’re looking for someone who is:

🌟 Tenacious & results-driven
💻 IT literate
📞 Confident and reassuring on the phone
📋 Great at multitasking and prioritising
😊 Friendly and professional
🔍 Always looking for ways to improve
🚀 Ambitious and eager to grow

🎓 What We Offer

💰 Competitive Salary
🩺 Private Medical Insurance
🏖️ 22 Days Holiday + Bank Holidays
💪 Health & Wellness Programme
👶 Industry-Leading Family Leave
📚 Learning & Development Opportunities
💼 5% Employer Pension Contribution

👨‍👩‍👧‍👦 Maternity: 26 weeks fully paid
👨‍👧 Paternity: 12 weeks fully paid

🏢 About WPS Facilities Management

We provide technically led FM solutions to some of the UK’s best-known companies. From planned maintenance to reactive services, we’re proud to deliver excellence in demanding environments.

📌 This is an office-based role.

🚀 Ready to Join Us?

Be part of a close-knit, fun team and help shape the future of Customer Care at Wates FM — and your own career!

Given the nature of this position, you will need to undergo a Standard Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant’s criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks.

To learn more about the checks included in this process, please click on the following link: National Security Vetting

Work for Wates

Wates is one of the UK’s leading family-owned development, building and property maintenance companies.  Founded over 125 years ago, we have a proud legacy in the built environment.

We are driven by our purpose, ‘reimagining places for people to thrive’ and our three promises:

• Thriving places – working with customers, partners and communities to create places that are more sustainable, inclusive, and full of opportunity.
• Thriving planet – protecting nature and taking action on climate change by collaborating and innovating with our partners.
• Thriving people – creating opportunities and relationships so that everyone who works for and with us feels included, invested in and treated with care.

We are proud to be recognised as Gold Investors in People and as a Disability Confident employer.  We also ensure that our recruitment processes do not treat anyone less favourably due to an offending background.