Disrepair Supervisor

The Vacancy

🛠️ Disrepair Supervisor – Walton-on-Thames (Responsive Division)

Join the WPS team and make a real impact in our communities!

We’re looking for a Disrepair Supervisor to join our Responsive Maintenance division, working out of our Walton-on-Thames office. You’ll be supporting one of our social housing contracts, delivering reactive and some planned maintenance services to our residents.

🔑 Key Responsibilities:

• Ensure high-quality service delivery through effective work scheduling aligned with company procedures, standards, and SLAs.
• Represent WPS at client and resident performance meetings as requested by the Operations Manager.
• Manage the responsive repairs function to consistently meet performance targets.
• Monitor and manage material costs, ensuring compliance with processes and procedures.
• Oversee quality of work via inspections, KPIs, and customer satisfaction surveys.
• Lead and develop your team, ensuring optimal staffing levels to meet service demands.

✅ What You’ll Need:

• Full UK driving licence 🚗
• SSSTS qualification (minimum requirement)
• Proven experience in property maintenance or housing disrepair
• Strong supervision and leadership skills
• Solid understanding of relevant legislation and social housing regulations
• Excellent communication skills, with the ability to problem-solve, multitask, and meet tight deadlines

💬 Why WPS?

At WPS, we’re committed to building communities and careers. Join a team that values quality, teamwork, and continuous improvement.

Given the nature of this position, you will need to undergo a Standard Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant’s criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks.

To learn more about the checks included in this process, please click on the following link: National Security Vetting

Work for Wates

Wates is one of the UK’s leading family-owned development, building and property maintenance companies.  Founded over 125 years ago, we have a proud legacy in the built environment.

We are driven by our purpose, ‘reimagining places for people to thrive’ and our three promises:

• Thriving places – working with customers, partners and communities to create places that are more sustainable, inclusive, and full of opportunity.
• Thriving planet – protecting nature and taking action on climate change by collaborating and innovating with our partners.
• Thriving people – creating opportunities and relationships so that everyone who works for and with us feels included, invested in and treated with care.

We are proud to be recognised as Gold Investors in People and as a Disability Confident employer.  We also ensure that our recruitment processes do not treat anyone less favourably due to an offending background.