Scheduler

The Vacancy

Scheduler

Location: Manchester
Contract: Full-time, Permanent

WPS is looking for a proactive and organised Scheduler to join our team in Manchester. In this key role, you’ll be responsible for efficiently planning and allocating work to our operational teams, ensuring responsive repairs and maintenance activities are delivered on time and to a high standard.

Key Responsibilities:

• Schedule and coordinate engineers’ workloads to meet service level agreements
• Communicate effectively with customers, engineers, and supervisors
• Monitor job progress, rearranging appointments where needed
• Maintain accurate records and update systems in real time
• Support the wider team to deliver excellent customer service

About You:

• Strong organisational and time-management skills
• Confident communicator with a customer-focused approach
• Experience in scheduling, coordination, or a similar fast-paced role (housing/repairs sector experience desirable)
• Comfortable using scheduling or CRM systems

If you thrive in a busy environment and enjoy problem-solving, we’d love to hear from you.

Apply today to join WPS and help us deliver great service to our customers.

Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant’s criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks.

To learn more about the checks included in this process, please click on the following link: National Security Vetting

Work for Wates

Wates is one of the UK’s leading family-owned development, building and property maintenance companies.  Founded over 125 years ago, we have a proud legacy in the built environment.

We are driven by our purpose, ‘reimagining places for people to thrive’ and our three promises:

• Thriving places – working with customers, partners and communities to create places that are more sustainable, inclusive, and full of opportunity.
• Thriving planet – protecting nature and taking action on climate change by collaborating and innovating with our partners.
• Thriving people – creating opportunities and relationships so that everyone who works for and with us feels included, invested in and treated with care.

We are proud to be recognised as Gold Investors in People and as a Disability Confident employer.  We also ensure that our recruitment processes do not treat anyone less favourably due to an offending background.