Customer Service Apprentice – Level 3

The Vacancy

We’re committed to supporting and developing emerging talent so everyone can grow and thrive. If you’re motivated, keen to learn, and ready to shape your future, we’d love to hear from you.

About the role

As a Customer Service Apprentice, you’ll develop the skills and experience to succeed in a dynamic, customer-focused environment.

This apprenticeship offers the chance to learn from experienced professionals, strengthen your communication and problem-solving abilities, and play an important role in creating positive experiences for our customers.

Your Responsibilities

Responsibilities include but are not limited to the below:

• Acting as the first point of contact for customers, providing friendly and helpful support.
• Handling enquiries and resolving issues via phone, email, or in-person interactions
• Working with the team to create a positive customer experience at every stage
• Keeping accurate records of customer interactions and feedback
• Collaborating with other departments to ensure smooth service delivery
• Ordering materials and equipment to keep projects on track
• Logging jobs, uploading documents, and keeping systems updated
• Responding to queries and scheduling contractors
• Raising purchase orders accurately
• Preparing clear and concise reports
• Coordinating contractor bookings
• Completing administrative tasks within agreed timelines

About you

To thrive on this programme, you’ll bring:

• An interest in building a career in the built environment
• Enthusiasm for learning and developing new skills
• A curious mindset and willingness to ask questions
• Dependable and professional in approach
• The ability to solve problems and think logically
• Strong organisational and time management skills
• Prioritising tasks to meet agreed deadline

Qualifications

• To be considered for this apprenticeship you will need to have achieved a Grade 4 or C and above in Maths and English
• You must not hold an existing qualification at the same or higher level than this apprenticeship in a similar subject.

Roles may close before the deadline if we receive a high volume of applications.

Our Commitment to inclusion

We actively encourage applications from people of all backgrounds.

We’re especially keen to hear from individuals who are underrepresented in the construction sector – including women, people from ethnic minority communities and people with disabilities.

If you have a disability or require any reasonable adjustments during the recruitment process, please let us know – we’re here to support you.

Work for Wates

Wates is one of the UK’s leading family-owned development, building and property maintenance companies.  Founded over 125 years ago, we have a proud legacy in the built environment.

We are driven by our purpose, ‘reimagining places for people to thrive’ and our three promises:

• Thriving places – working with customers, partners and communities to create places that are more sustainable, inclusive, and full of opportunity.
• Thriving planet – protecting nature and taking action on climate change by collaborating and innovating with our partners.
• Thriving people – creating opportunities and relationships so that everyone who works for and with us feels included, invested in and treated with care.

We are proud to be recognised as Gold Investors in People and as a Disability Confident employer.  We also ensure that our recruitment processes do not treat anyone less favourably due to an offending background.