Repairs Supervisor

The Vacancy

🛠️ Repairs Supervisor

📍 West Midlands

🏢 WPS

Bring your energy for fast-paced repairs and people leadership to our growing WPS business in the West Midlands. You’ll support the Project Lead day‑to‑day — and step up to lead the contract when needed — while keeping operations safe, compliant and on track across Voids, Disrepair, Day‑to‑Day Repairs and Planned Works. 🚀

What you’ll do

• Run an efficient operation — optimise resources and embed practical policies and procedures that hit contract requirements and KPIs. 🔧📊
• Own the workflow — make sure all work orders land within target dates and that multi‑trade jobs are booked correctly (right trades, right time, pre‑inspections when needed). ⏱️🔁
• Lead people & partners — coach, support and performance‑manage our administrators, operatives and sub‑contractors so everyone knows their targets and delivers. 👥🎯
• Champion quality & customer care — drive pre‑ and post‑repair inspections, routine quality checks and proactive communication that keeps customers informed. ✅💬
• Grow capability — help onboard new colleagues, run regular competency checks and deliver toolbox talks/team meetings that build a high‑performing culture. 🧰📚
• Report & improve — produce weekly contract performance updates, investigate incomplete jobs, and contribute to monthly client performance reviews. 🗂️📈
• Partner with the client — maintain a constructive, solutions‑led relationship with client reps, supporting performance reports in approved formats. 🤝
• Manage variations & complaints — handle variation requests correctly and resolve queries/complaints from staff, clients and customers. 🧩
• Put safety first — manage H&S across the contract in line with our Operating Framework; ensure PPE, vehicles, ID, and site standards are spot‑on. 🦺🔒
• Support the commercials — keep a close eye on operating costs and productivity metrics, working with commercial colleagues to ensure the contract’s success. 💷📊

What you’ll bring

• Proven supervision experience in a repairs & maintenance environment (multi‑trade operations).
• Confidence leading teams and supply chain partners, with clear, timely communication.
• A track record of meeting KPIs, improving productivity and raising quality.
• Strong planning/scheduling instincts and the ability to solve problems quickly.
• Solid grasp of health & safety compliance and excellent stakeholder management.

Why join us

• Be part of a growing West Midlands operation with genuine scope to shape how we work. 🌱
• A supportive team culture with regular feedback, development and progression opportunities. 🤝📈
• Meaningful, customer‑focused work that makes a real difference in our communities. 🏘️

How to apply

Ready to take the next step? Apply today and help us deliver a safe, efficient and customer‑first repairs service. ✉️🔗

Work for Wates

Wates is one of the UK’s leading family-owned development, building and property maintenance companies.  Founded over 125 years ago, we have a proud legacy in the built environment.

We are driven by our purpose, ‘reimagining places for people to thrive’ and our three promises:

• Thriving places – working with customers, partners and communities to create places that are more sustainable, inclusive, and full of opportunity.
• Thriving planet – protecting nature and taking action on climate change by collaborating and innovating with our partners.
• Thriving people – creating opportunities and relationships so that everyone who works for and with us feels included, invested in and treated with care.

We are proud to be recognised as Gold Investors in People and as a Disability Confident employer.  We also ensure that our recruitment processes do not treat anyone less favourably due to an offending background.