Customer Service Advisor

The Vacancy

🌟 Join Our Liberty Team as a Customer Service Advisor! 🌟
📍 Location: West Midlands
🏢 Division: Customer Service – Social Housing / Responsive Maintenance

We’re excited to offer a fantastic opportunity for a Customer Service Advisor to join our team! In this role, you’ll be the first point of contact for our residents, ensuring they receive exceptional support and a positive customer experience from start to finish.

🔑 Key Responsibilities:

• 📞 Deliver outstanding customer service by handling incoming calls, queries, and repair requests
• 🤝 Build strong, positive relationships with residents and stakeholders
• 🛠️ Log repairs accurately and ensure jobs are scheduled promptly with the relevant teams
• 📊 Identify recurring issues and support service improvements
• 📝 Assist with complaint handling, ensuring timely updates and resolutions
• 📅 Work closely with planners, operatives, and administrators to support smooth operational delivery

👤 Who We’re Looking For:

We’re seeking someone with experience in customer service—ideally within social housing, maintenance, or a fast-paced contact centre environment. If you’re confident, organised, and enjoy helping people, this role is perfect for you.

✅ What You’ll Bring:

• Excellent communication and listening skills
• A passion for providing high‑quality customer care
• Strong organisation and problem-solving abilities
• Confidence working in a busy environment
• Good IT skills, including Microsoft Word and Excel

Ready to make a real difference to residents across the West Midlands? 💼
Apply now and join a team that puts people first!

Given the nature of this position, you will need to undergo a Standard Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant’s criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks.

To learn more about the checks included in this process, please click on the following link: National Security Vetting

Work for Wates

Wates is one of the UK’s leading family-owned development, building and property maintenance companies.  Founded over 125 years ago, we have a proud legacy in the built environment.

We are driven by our purpose, ‘reimagining places for people to thrive’ and our three promises:

• Thriving places – working with customers, partners and communities to create places that are more sustainable, inclusive, and full of opportunity.
• Thriving planet – protecting nature and taking action on climate change by collaborating and innovating with our partners.
• Thriving people – creating opportunities and relationships so that everyone who works for and with us feels included, invested in and treated with care.

We are proud to be recognised as Gold Investors in People and as a Disability Confident employer.  We also ensure that our recruitment processes do not treat anyone less favourably due to an offending background.