The hiring process

Account Manager

Account Manager – Wates Property Services (WPS)📍 Client: London Borough of Enfield📅 Full-Time ¦ Permanent💼 Competitive Salary + BenefitsAre you a relationship-driven professional with a passion for delivering outstanding service in the property services sector? Wates Property Services (WPS) is seeking a dynamic Account Manager to lead and nurture our partnership with the London Borough of Enfield, ensuring excellence in service delivery and client satisfaction.About the RoleAs Account Manager, you will be the key point of contact for our client, responsible for overseeing contract performance, driving continuous improvement, and ensuring that our services align with the borough’s strategic goals. You’ll work closely with operational teams, stakeholders, and the client to maintain high standards and foster long-term collaboration.Key Responsibilities Manage the day-to-day relationship with the London Borough of Enfield. Monitor and report on contract KPIs, SLAs, and compliance. Lead client meetings, performance reviews, and service improvement plans. Collaborate with internal teams to ensure seamless service delivery. Identify opportunities for innovation and added value. Resolve issues proactively and maintain strong client satisfaction.What We’re Looking For Proven experience in account or contract management, ideally within property services or FM. Strong stakeholder engagement and communication skills. Commercial awareness and ability to manage budgets and performance metrics. A proactive, solutions-focused mindset. Knowledge of public sector contracts is advantageous.Why Join Wates?At Wates, we’re committed to making a difference through our work. You’ll be part of a supportive team that values integrity, collaboration, and innovation. We offer excellent career development opportunities, a competitive benefits package, and the chance to work on meaningful projects that impact communities.Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting

Document Controller

We’re looking for a passionate and detail-driven Document Controller to join our team, supporting the successful delivery of complex, high-profile projects across multiple sectors.If you thrive in a collaborative environment, enjoy working at the heart of project delivery, and are ready to bring fresh thinking to how we manage digital information — this is your opportunity to grow your career and help us create tomorrow together.About The RoleAs a Document Controller, you'll be a critical member of our onsite teams, ensuring the accuracy, integrity, and flow of digital information across every stage of the project lifecycle.You'll work closely with project teams and consultants to manage key project documentation using Common Data Environments (CDEs) and digital platforms, ensuring compliance with internal information standards and frameworks like ISO 19650.What You’ll Be Doing Drive Data Quality Validate, classify, distribute, and retrieve project information with a focus on accuracy and consistency. Support CDE Excellence Be the go-to expert for CDE and information systems, offering hands-on support to teams and third parties. Inform Project Performance Configure and maintain reporting dashboards using data such as RFIs, technical submissions, and information compliance. Enable and Empower Provide training and troubleshooting support to ensure smooth use of CDE platforms across teams. What We Offer: Competitive salary & profit share scheme Flexible working  Car Allowance / Company Car (subject to Role/Grade)  Travel covered to any of our sites (subject to HMRC advisory rates)  Extensive corporate benefits including, Private Medical, Pension 8% employers’ contribution, Health and Wellness programme, 26 days holidays + bank holidays and much more…  Excellent range of learning and development activity to support your career progression Industry leading family leave benefits to included 26 weeks fully paid maternity, 12 weeks fully paid paternity.  To find out more about LIFE AT WATES please click on the following link https://www.wates.co.uk/careers/   We are always looking for a variety of new talent to join our teams, to help us grow and innovate as a business. Although you may not have all of the skills listed, many of them may be transferable to other roles within the WATES Group.   If you would like clarity on any of our vacancies, discuss career opportunities in strict confidence or need anything to make our recruitment process easier, please contact our In-House Recruitment Team directly or via recruitment@wates.co.uk and one of us will get in touch as soon as possible.   As a responsible and inclusive employer, we are committed to equality and are proud to have been recognised for this through a range of accolades including gold accreditation with Investors in People, we are also a Disability Confident employer. Being a family owned, business means we understand and value long term relationships.  Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting

Facilities Manager

Facilities Manager – Kingston upon Thames ¦ WPSWates Property Services is seeking a proactive and experienced Facilities Manager to lead operations across the prestigious JLL account in Kingston upon Thames. This is a fantastic opportunity to join a forward-thinking team committed to delivering high-quality hard FM services, driving innovation, and making a real difference in the built environment.As Facilities Manager, you’ll be at the heart of our service delivery—leading a regional team, managing compliance, and ensuring exceptional standards across M&E maintenance, projects, and sustainability initiatives. You’ll be a visible and trusted client partner, fostering strong relationships and championing continuous improvement.What You’ll Be Doing: Leading and developing a team of supervisors and engineers to deliver hard services and compliance. Driving operational excellence through inspections, audits, and performance reviews. Managing stakeholder relationships and presenting MI reports at KPI meetings. Supporting sustainability goals and contributing to Wates’ Net Zero journey. Ensuring full compliance with health & safety, statutory regulations, and company policies. Identifying and implementing value-add initiatives and energy-saving solutions.What We’re Looking For: Proven experience in facilities management, ideally across multi-site portfolios. Strong technical background in Electrical, Mechanical, Gas or F-Gas disciplines. Excellent leadership, communication, and stakeholder management skills. IOSH or NEBOSH certification and BIFM qualification (or equivalent) desirable. Hands-on approach with a passion for service excellence and team development.Why Join Wates?At Wates, we’re building a better tomorrow—through sustainable practices, community engagement, and a culture of inclusion and innovation. You’ll be part of a team that values your expertise, supports your growth, and empowers you to make a lasting impact.📍 Location: Kingston upon Thames🕒 Contract Type: Full-time💼 Sector: Facilities Management 🌱 Focus: Sustainability, Compliance, LeadershipGiven the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting

Resident Engineer

🔧 Resident Engineer – Bradford ¦ Wates Property Services (WPS)Keeping buildings running. Supporting communities. Engineering excellence.Wates Property Services is looking for a skilled and motivated Resident Engineer to join our team on-site at Yorkshire Building Society in Bradford. This is a fantastic opportunity to play a key role in delivering high-quality hard FM services in a customer-focused environment.As a Resident Engineer, you’ll be the go-to expert for all things technical—ensuring the smooth operation of building systems, responding to reactive maintenance needs, and supporting planned preventative maintenance (PPM) schedules. You’ll work closely with our client and wider WPS team to uphold safety, compliance, and service excellence every day.What You’ll Be Doing: Carrying out hands-on maintenance and repairs across electrical, mechanical, and fabric systems. Supporting compliance and health & safety standards across the site. Responding to reactive issues promptly and professionally. Assisting with PPM tasks and ensuring accurate documentation. Collaborating with site teams and contractors to deliver seamless service. Identifying opportunities for energy efficiency and sustainability improvements.What We’re Looking For: A strong technical background in a relevant trade (Electrical, Mechanical, Gas or F-Gas). Experience in facilities maintenance within a commercial or customer-facing environment. Good working knowledge of health & safety legislation. Excellent communication and problem-solving skills. IOSH/NEBOSH and BIFM qualifications are a plus.Why Wates?At Wates, we’re more than just a facilities provider—we’re a team committed to making a positive impact. From sustainability to social value, we’re proud to support our clients and communities with integrity, innovation, and care.📍 Location: Bradford (Yorkshire Building Society site) WPS🕒 Contract Type: Full-time🔧 Sector: Facilities Management 🌱 Focus: Compliance, Maintenance, SustainabilityGiven the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting